Press enquiries

If you are a customer, or a potential customer, our customer service team are available by email every day on hello@octopus.energy or by phone on 0330 808 1080.

If you smell gas (or think there's a leak) please call the National Gas Emergency Helpline immediately on 0800 111 999. 

If you have a power cut, please call 105 (free) for help and advice.

If you are a journalist, call 0207 4400 812, or email press@octopus.energy

Hey! Just so you know, your device is fully charged and you're still charging it. Removing the charger will avoid degrading your battery 😊

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