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How we're helping customers struggling the most through the energy crisis

Rebecca Dibb-Simkin, Director of Product and Marketing

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Sotiris energy specialist talking to customers

Other things we're talking about

Our new Flexible tariff: £50 below the price cap for loyal customers, and £5 million more support for households

The price of Flexible Octopus, our standard variable tariff, price is changing, and we're introducing a Loyal Octopus support. Here's what you need to know.

Rebecca Dibb-Simkin

Director of Product and Marketing

Octopus Energy Generation: building green power for the future

At Octopus, we don't just supply energy, we generate it too. Octopus Energy Generation are combining expertise from across the whole breadth of the energy industry to create a kind of generation business that’s never been seen before.

Green

Jackson Howarth

In-house Writer

How Octopus Energy is revolutionising Heat Pumps

Home heating is huge source of carbon emissions in the UK, but there's a simple solution: air-source heat pumps. In this blog, get a glimpse at what Octopus Energy is doing to drive the heat pump revolution...

Heat pumps

Aimee Clark

Green heating expert

Octopus Energy: built to last

28 energy suppliers went bust in 2021, so some customers are understandably wondering if their supplier could be going the same way. We're different: the UK's fifth largest supplier (and now operating in 14 countries globally). Read all about how we've scaled and how we're supporting customers through the crisis.

Pricing

Greg Jackson

Founder

What should you do in the face of high energy prices?

Right now the UK energy market is in crisis. You may have seen our CEO and Founder Greg Jackson quoted in headlines like this from the BBC: “We don’t know how high bills will go” or The Guardian: “Energy boss says UK must find £20bn to ease soaring household bills”.

Rebecca Dibb-Simkin

Director of Product and Marketing

With green hydrogen, we're in our element

Octopus Energy are getting involved in green hydrogen, but what exactly is it? In this blog you'll find everything you need to know about hydrogen, and meet Octopus' hydrogen experts, who are spending a whopping £3bn to put the right kind of hydrogen towards the right kind of solutions, from heavy industry to lorries, trains – even green planes!

Smart energy & tech

Jackson Howarth

In-house Writer

What makes Octopus so....Octopus?

Being Britain’s most awarded energy supplier is about a whole lot more than cheaper deals. With the energy sector in crisis, and countless suppliers going bust, you need to be able to trust that we’re here to stay and we’ll do what’s right. Here are a few things you should know.

Rebecca Dibb-Simkin

Director of Product and Marketing

Join the Big Dirty Turn Down trial

Our cutting-edge trial in partnership with National Grid ESO gives customers all over the UK free electricity for moving power use out of the dirtiest times of day.

Smart energy & tech

Pete Miller

Head of Customer Experience

Struggling to pay your bills? We can help

Many people experience financial difficulty at some point in their lives, and in those moments, we’ll do whatever we can to help take that burden off your shoulders.

Pricing

Ruby Mitchell

Kraken Tech Operations Manager

Save gas (and stay cosy) with our Winter Workout tips

Try out the simple gas saving tips that helped 150,000 homes save £4.8 million on their energy bills this Winter.

Pete Miller

Head of Customer Experience

A little change on your online account

You can now give to charity through your Octopus bills. We’re trialling a new account feature that lets you round up your bill to donate to three great organisations: National Energy Action, Renewable World, and Papyrus. Read more and try it out here.

Pete Miller

Head of Customer Experience

Energy storage: making 100% renewable power a reality

In a future powered by 100% renewable energy, we're going to need to be able to call on green electrons when we need them. Given that we can't make the sun shine and the wind blow on demand, where is this flexibility going to come from? Energy storage might just be the solution we've been waiting for.

Smart energy & tech

Jackson Howarth

In-house Writer

How we manage Direct Debits at Octopus Energy

How we work out what you should pay, how we put you in control and check your balance is on track throughout the year. And how Direct Debits have changed in the energy crisis.

Helena Patching

Data Scientist

Information on the Energy Price Cap, February 2022

Today, the energy regulator Ofgem published the new ‘energy price cap’, which is the maximum suppliers can charge for a variable tariff from April 2022. This guide helps answer the key questions our team has been answering since the announcement. We'll keep updating it as more information becomes available.

Rebecca Dibb-Simkin

Director of Product and Marketing

Why we're trying to help our customers use less gas this Winter

As we continue to face the energy crisis, we wanted to share some results from the first month of our Winter Workout gas saving challenge, and talk a little more about how we're helping customers.

Pete Miller

Head of Customer Experience

Doing things differently, from 'Love & Power' to the Wheel of Fortune

I wanted to talk a bit about some of the ways we work hard to win your trust: from obsessing about our email and bill language to creating unexpected features to surprise and delight.

Samsam Farah

Writer

We’re working with Sterlite Power to supercharge India’s energy decarbonisation

At COP26, we signed a deal with Sterlite Power to help unlock smart green power systems in both India and the UK. Read all about how our new deal with these power transmission experts can accelerate decarbonisation of India and bring crucial transformation to the UK’s legacy grid.

Octopus news

Greg Jackson

Founder

How we can offer affordable tariffs during a crisis

We're introducing a new long term fixed tariff alongside our existing ones, giving customers the option to lock prices in over 3 years. This means we'll be buying years' worth of energy up front. Our Founder Greg writes about how we'll be able to give customers the option of a genuinely affordable tariff and the security of a fixed price throughout the energy crisis.

Greg Jackson, CEO

Greg Jackson

Founder

Hey I'm Constantine, welcome to Octopus Energy!

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