Into the Octo-verse

Get the inside scoop on energy, technology, and all things Octopus.

Energy crisis information page

Tara Mullen, Head of Operations Energy crisis Energy explained


Other things we're talking about

How we're helping customers through the energy crisis

What we're doing to help our customers through the energy crisis – from our £15 million Octopus Assist fund, to loans of thermal cameras to find draughts in leaky homes over Winter, electric throws, and our Winter Workout energy saving programme that’s helped customers save £4.8 million by using less, but whilst still staying warm.

How the £2,500 Energy Price Guarantee works

The Government has put an Energy Price Guarantee in place for the next two years to protect customers from high wholesale energy prices. Here’s how it will factor into your energy bills.

Government support with energy costs this Winter

Government support with energy costs this Winter

What to do if you're worried about your bills, step by step

We talk to 30,000 customers every day, so we know many people are worried about the cost of energy.

If you’re one of those people, here's what you can do next.

How Balance Forecast demystifies energy payments

Find out about Balance Forecast: a new account tool to shed light on how your payments and charges impact your energy account balance long term.

Financial support in the energy crisis

Confused about what support is available from the government during the energy and cost of living crisis?

We explain everything here, and cover the unique support Octopus is offering its customers during this time.

Energy saving tips: save over £400 on your energy bills

A list of the quickest, easiest things you can do to use less energy at home – you could slash £488 from your bills.

How we reach out to customers who aren't paying

Paying for the energy you use is an important responsibility. We like to be transparent – so we've written about what we do to reach the tiny percentage of our customers don't pay their bills.

Government support for business customers (The Energy Bill Relief Scheme)

The Government has recently announced the introduction of The Energy Bill Relief Scheme to support businesses this winter. You don’t need to do anything, the discount will be applied automatically to all eligible customers. Beware of scammers pretending to be Ofgem. Find out more about the latest details on energy price support.

Getting a smart meter installed: what to know before, during and after

Here’s how it’ll work in four simple steps:

Step 1: Book your appointment

Step 2: Our engineer will come and install your meter

Step 3: We'll get connected

Step 4: Let the savings commence!

October 2022 Price cap announcement, what to keep in mind:

On Friday 26 August, Ofgem's October price cap was announced: with the maximum for an average home rising to £3,549. Here's my thoughts on the crisis as it stands, government support and beyond.

6 reasons people love their smart meters

Smart meters are the free thing you didn't know you needed – but don't take our word for it. Here's why our customers are loving their smart meters...

Carbon neutral gas with Renewable World

In this blog you can find out about our carbon offsetting partner Renewable World. We work with them to bring innovative renewable energy technology to fuel-poor communities worldwide. *

The Energy Price Cap: your questions answered

Every three months, the energy regulator Ofgem publishes a new ‘energy price cap’, which is the maximum suppliers can charge for a variable tariff. This guide helps answer the key questions our team has been answering. We'll keep updating it as more information becomes available.

Switching energy suppliers just got faster and easier

Switching energy supplier shouldn't be a burden.

Faster More Reliable Switching has fixed that problem.

How we hire

Thinking about coming to work at Octopus Energy Group? Here's what you need to know about how we hire and train you, why you should choose us, and what you can expect on the job.

The human stories behind Octopus customer service

We speak to around 40,000 customers a day and do our best to provide an amazing service, each and every time. Being there for so many people takes a huge amount of work from across our team: but most of the credit has to go to our incredible energy specialists, who work tirelessly and go above and beyond to support our customers.

Simple, considerate and consistent customer service is the cornerstone of our company. So, I wanted to highlight just a few special stories showcasing some of our wonderful team, and some of our lovely customers to share the stories that truly matter.

Switch up green levies for a smarter, cleaner energy system

With energy costs going up, the energy crisis has brought new attention to all the smaller costs that make up your electricity bill; including green levies. Tin this blog we look at how taking them out of customers’ bills and including them in ‘general taxation’ would help unleash energy flexibility, making the grid greener in the process.

Hey I'm Constantine, welcome to Octopus Energy!