2020 A Year in Review: The Good, The Bad and The Covid

This guest blog looks at the staggering impact of Covid 19 on the energy system over the last year, and what it can tell us as we look forwards into 2021 and beyond.

The ultimate guide to reading your meter, whatever type you have

Electricity and Gas Meters come in several different shapes and sizes. So first we'll help you work out what kind of meter you have, and then explain how to take a reading!

Not leaving anyone behind

COVID-19 update: our sales teams have stopped all activity due to lockdown. We're constantly reviewing government advice and will update with any changes here. Read our full, regularly-updated section on Covid-safe door-to-door conversations in our blog.

Our team of energy experts knock doors and make calls around the UK to help people think about switching to our affordable, renewable power. Here's a little info about this part of our business.

Wholesale energy price watch

In this blog series, our energy procurement team will give the scoop on the market conditions that have led to particular changes in our Agile tariff's rates.

Questions about your statement? We’re here to help

Occasionally your statement can throw up something confusing or unexpected. In this blog we’ll break it all down for you!

The Warm Home Discount: everything you need to know

We're offering the Warm Home Discount to eligible customers in 2021. Read on to find out everything you need to know about applying and qualifying for this £140 rebate!

MCS Certification: nurturing home-grown energy

If you want to join our smart export tariff outgoingOctopus and get paid for your home solar generation, you'll need to get certified under the Microgeneration Certificaton Scheme. Here, Ian Rippin - CEO of MCS - explains more about the role his organisation has to play in bringing about a climate friendly future:

Covid-19: Customers, jobs, bills, service and more

The Covid-19 crisis is so much more than a pandemic. It’s a massive economic shock to the system, and as a company at the heart of a critical industrial sector, Octopus Energy has been working unbelievably hard to handle the impact.

In this blog, our CEO Greg goes into detail about how we're working to support our team and our customers throughout these difficult times.

The handover: how we work out your opening meter readings when you switch

Here's a guide to the most important part of switching energy supplier – working out your handover meter readings.

What to do if you've got no gas or electricity

Nobody wants to be left without power, heating or hot water, especially as the weather gets chillier.

Here's what to do and who to contact in a power cut – whether it's an emergency, you think there might be a gas leak, you've got no gas or electricity on prepayment, you think your power's been switched off, or your meter or boiler is faulty.

What is the average energy bill in the UK?

As homeowners and tenants, you might want to find out how much you could be paying for your gas and electricity bills.

How will Brexit affect my Energy Bills?

The impact of Brexit on your energy bills, explained

Behind the Wheel of Fortune

The truth behind the Wheel of Fortune, straight from one of the very developers who built it.

Why we don't send monthly statements

Unless you have a connected smart meter or you've opted to pay in full every month upon receipt of a bill (in which case you'll get an automatic monthly bill monthly), we don't do monthly energy statements. Instead, just send us a meter reading and we'll send you a statement within 48 hours. This is unusual in the energy industry, but give us two minutes to explain...

A beginner's guide to buying energy

From choosing a tariff to understanding your usage, we explain it all in this short guide.

Ofgem: Consumer Future & Regulation

At a recent Ofgem event, our CEO, Greg Jackson, spoke about the importance of competition and companies truly understanding their customers:  "As a new supplier, we need to compete to win every single customer or we don't have a business."

Improving lives through renewables

Renewable energy does a great deal more than help prevent climate change. From health to the economy, there are many reasons why going green is the right choice for you and your communities. 

How Project Nexus will affect your switch

Project Nexus is a huge upgrade to the gas network that should make switching faster and billing more accurate. There's going to be some downtime while the work goes on, so read on to find out how it might affect you.

What the Energy Switch Guarantee means for you

We're proud signatories to the Energy Switch Guarantee, and hope that all suppliers sign up to this promise of faster, safer switching.

The secret life of an opening meter reading

What happens to your opening reading when we get it? Why do we sometimes use a different reading to the one you submitted? We reveal the hidden adventures of one of the most important readings you give us.

When is the best time to switch?

Maybe you're locked into your tariff, with exit fees to leave, or perhaps you've built up a large debit. In these cases, it's worth thinking about the best time to move to us...

What happens during your switch

For you, it should be fast, simple, and convenient. For us… well, we like doing the complex stuff so you don’t have to.

How energy reaches your home

We're so used to energy being there when we want it, we often forget how it reaches us.