Covid-19: Customers, jobs, bills, service and more

The Covid-19 crisis is so much more than a pandemic. It’s a massive economic shock to the system, and as a company at the heart of a critical industrial sector, Octopus Energy has been working unbelievably hard to handle the impact.

In this blog, our CEO Greg goes into detail about how we're working to support our team and our customers throughout these difficult times.

The handover: how we work out your opening meter readings when you switch

Here's a guide to the most important part of switching energy supplier – working out your handover meter readings.

How will Brexit affect my Energy Bills?

The impact of Brexit on your energy bills, explained

What to do in a power cut

Nobody wants to be left without power, heating or hot water, especially as the weather gets chillier.

Here's what to do and who to contact in a power cut – whether you've got no gas or electricity, your meter or boiler is faulty, or you think there might be a gas leak.

Behind the Wheel of Fortune

The truth behind the Wheel of Fortune, straight from one of the very developers who built it.

Why we don't send monthly statements

Unless you have a smart meter (in which case you'll get an automatic monthly bill based on real readings), we don't do monthly energy statements. Instead, just send us a meter reading and we'll send you a statement within 48 hours. This is unusual in the energy industry, but give us two minutes to explain...

A beginner's guide to buying energy

From choosing a tariff to understanding your usage, we explain it all in this short guide.

Moving house? Let us know through your online account

Save time and hassle when you move by following these useful tips.

Ofgem: Consumer Future & Regulation

At a recent Ofgem event, our CEO, Greg Jackson, spoke about the importance of competition and companies truly understanding their customers:  "As a new supplier, we need to compete to win every single customer or we don't have a business."

Improving lives through renewables

Renewable energy does a great deal more than help prevent climate change. From health to the economy, there are many reasons why going green is the right choice for you and your communities. 

How Project Nexus will affect your switch

Project Nexus is a huge upgrade to the gas network that should make switching faster and billing more accurate. There's going to be some downtime while the work goes on, so read on to find out how it might affect you.

What the Energy Switch Guarantee means for you

We're proud signatories to the Energy Switch Guarantee, and hope that all suppliers sign up to this promise of faster, safer switching.

Not leaving anyone behind

Why we are proud to knock on people's doors and help them understand their energy bills (and switch to us if they want).

The secret life of an opening meter reading

What happens to your opening reading when we get it? Why do we sometimes use a different reading to the one you submitted? We reveal the hidden adventures of one of the most important readings you give us.

When is the best time to switch?

Maybe you're locked into your tariff, with exit fees to leave, or perhaps you've built up a large debit. In these cases, it's worth thinking about the best time to move to us...

What happens during your switch

For you, it should be fast, simple, and convenient. For us… well, we like doing the complex stuff so you don’t have to.

How energy reaches your home

We're so used to energy being there when we want it, we often forget how it reaches us. 

What is the average energy bill in the UK?

As homeowners and tenants, you might want to find out how much you could be paying for your gas and electricity bills.