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Do we owe you money?

Chris Roper, Writer Energy explained

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A beginner's guide to buying energy

From choosing a tariff to understanding your usage, we explain it all in this short guide.

Energy explained

Chris Roper

Writer

Moving house? Here's what you need to know

Save time and hassle when you move by following these useful tips.

Energy explained

Chris Roper

Writer

Ofgem: Consumer Future & Regulation

At a recent Ofgem event, our CEO, Greg Jackson, spoke about the importance of competition and companies truly understanding their customers:  "As a new supplier, we need to compete to win every single customer or we don't have a business."

Energy explained

Greg Jackson

Founder

Improving lives through renewables

Renewable energy does a great deal more than help prevent climate change. From health to the economy, there are many reasons why going green is the right choice for you and your communities. 

Energy explained

Chris Roper

Writer

How Project Nexus will affect your switch

Project Nexus is a huge upgrade to the gas network that should make switching faster and billing more accurate. There's going to be some downtime while the work goes on, so read on to find out how it might affect you.

Energy explained

Chris Roper

Writer

What the Energy Switch Guarantee means for you

We're proud signatories to the Energy Switch Guarantee, and hope that all suppliers sign up to this promise of faster, safer switching.

Energy explained

Chris Roper

Writer

Not leaving anyone behind

Why we are proud to knock on people's doors and help them understand their energy bills (and switch to us if they want).

Energy explained

Chris Roper

Writer

The secret life of an opening meter reading

What happens to your opening reading when we get it? Why do we sometimes use a different reading to the one you submitted? We reveal the hidden adventures of one of the most important readings you give us.

Energy explained

Chris Roper

Writer

When is the best time to switch?

Maybe you're locked into your tariff, with exit fees to leave, or perhaps you've built up a large debit. In these cases, it's worth thinking about the best time to move to us...

Energy explained

Chris Roper

Writer

What happens during your switch

For you, it should be fast, simple, and convenient. For us… well, we like doing the complex stuff so you don’t have to.

Energy explained

Chris Roper

Writer

How energy reaches your home

We're so used to energy being there when we want it, we often forget how it reaches us. 

Energy explained

Chris Roper

Writer

Hey! Just so you know, your device is fully charged and you're still charging it. Removing the charger will avoid degrading your battery 😊

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