Moving house? Let us know through your online account

When moving house, the last thing you want to worry about is energy.

If you're not drowning in bubble wrap or lost in a maze of cardboard boxes it's super easy to strike energy off your to-do list.

You can use your online account to arrange to switch your new home to us, or simply leave the new property with its current supplier.

Ideally we need 17 days notice to avoid missing your move-in date, but it’s not the end of the world if you tell us later (it might mean a small bill from whomever currently supplies the property, though).

Just make sure you're logged in, and...

If you’re moving out

Just hit the big pink button above and follow the easy steps. We'll just ask for a few details:

  1. The new property’s address
  2. The date you move out of your current home and the date you move into your new one
  3. Opening meter readings for your new home and closing readings for your old one
A graphic showing a moving van

Your tariff will stay the same, and so will your Direct Debit amount. Once we have a better idea of your usage at the new property we can help you decide if your monthly payment is right.

After you’ve moved, you’ll get a bill showing your end of usage at the old home and the start of usage at the new one. (Handy if you're curious to know how your new home has affected your energy consumption.)

If you decide not to take us with you, that’s cool, but we'll be sad to see you go. Just drop us an email with the details below and we'll close your account:

  1. Your move out date
  2. Closing meter readings
  3. The name and contact details of the new person moving into your property, if possible

You can expect a final bill 7-10 days after you’ve moved out.

Are you moving into a property we supply?

A graphic showing somebody moving into a new home

If you’re moving into a property we supply, we’ll send an occupier letter from us with a pin so you can use our online move in system. Sometimes, however, these letters can take a little while to arrive, so if you don't have your pin yet but want to get your move sorted ASAP then follow the instructions below:

All we need are a few details to get you set up:

  1. Your name
  2. Email address
  3. Phone number
  4. Move in date
  5. Move in meter readings

You can email this to us at hello@octopus.energy, or just give us a call. We'll let you know the tariffs available and help you decide what's right for you. 

When you first move in, you'll be on our Flexible Octopus tariff, a variable tariff with 100% renewable electricity. Flexible Octopus reflects the wholesale cost of energy, and is always good value. 

Hopefully these tips save you time and hassle on move day. As ever, please don't hesitate to contact us if you need help or have any questions. 

Good luck with the move!

Published on 29th January 2021 by:

image of Becky Boulton

Becky Boulton

Statements and Billing Expert

Hey I'm Constantine, welcome to Octopus Energy!

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