Moving house? Here's what you need to know
21st July 2017
When moving house, the last thing you want to worry about is energy.
If you're not drowning in bubblewrap or lost in a maze of cardboard boxes, take a look at our tips below and strike energy off your to-do list.
If you’re moving out
Don’t forget to bring us with you – it’s super easy to transfer your energy to your new home. Ideally we need 17 days notice to avoid missing your move-in date, but it’s not the end of the world if you tell us later (it might mean a small bill from whomever currently supplies the property, though).
To transfer your energy we need just a few details:
The new property’s address
The date you move out of your current home and the date you move into your new one
Opening meter readings for your new home and closing readings for your old one
Your tariff will stay the same, and so will your Direct Debit amount. Once we have a better idea of your usage at the new property we can help you decide if your monthly payment is right.
After you’ve moved, you’ll get a bill showing your end of usage at the old home and the start of usage at the new one. (Handy if you're curious to know how your new home has affected your usage.)
If you decide not to take us with you, that’s cool, but we'll be sad to see you go. Just drop us an email with the details below and we'll close your account:
Your move out date
Closing meter readings
The name and contact details of the new person moving into your property, if possible
You can expect a final bill 7-10 days after you’ve moved out.
If you’re moving in
We'd love to have you. All we need are a few details to get you set up:
Move in date
Move in meter readings
You can email this to us at firstname.lastname@example.org, or simply give us a call (free) on 0808 1641088. We'll let you know the tariffs available and help you decide what's right for you.
When you first move in, you'll be on our Flexible Octopus tariff, a variable tariff with 100% renewable electricity. Flexible Octopus reflects the wholesale cost of energy, and is always good value.
Hopefully these tips save you time and hassle on move day. As ever, please don't hesitate to contact us if you need help or have any questions.
Good luck with the move.
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