21st July 2017

Moving house? Let us know through your online account

Chris Roper, Writer


When moving house, the last thing you want to worry about is energy.

Got a second when you're not drowning in bubblewrap or lost in a maze of cardboard boxes? It's super easy to strike energy off your to-do list.

You can let us know you're moving out, and arrange to switch your new home to us, or just leave the new property with its current supplier, directly through your online account.

Ideally we need 17 days notice to avoid missing your move-in date, but it’s not the end of the world if you tell us later (it might mean a small bill from whomever currently supplies the property, though).

Just make sure you're logged in, and...

If you’re moving out

Just hit the big pink button above and follow the easy steps. We'll just ask for a few details:

  1. The new property’s address
  2. The date you move out of your current home and the date you move into your new one
  3. Opening meter readings for your new home and closing readings for your old one

Your tariff will stay the same, and so will your Direct Debit amount. Once we have a better idea of your usage at the new property we can help you decide if your monthly payment is right.

After you’ve moved, you’ll get a bill showing your end of usage at the old home and the start of usage at the new one. (Handy if you're curious to know how your new home has affected your usage.)

If you decide not to take us with you, that’s cool, but we'll be sad to see you go. Just drop us an email with the details below and we'll close your account:

  1. Your move out date
  2. Closing meter readings
  3. The name and contact details of the new person moving into your property, if possible

You can expect a final bill 7-10 days after you’ve moved out.

Are you moving into a property we supply?

All we need are a few details to get you set up:

  1. Your name
  2. Email address
  3. Phone number
  4. Move in date
  5. Move in meter readings

You can email this to us at hello@octopus.energy, or just give us a call. We'll let you know the tariffs available and help you decide what's right for you. 

When you first move in, you'll be on our Flexible Octopus tariff, a variable tariff with 100% renewable electricity. Flexible Octopus reflects the wholesale cost of energy, and is always good value. 

Hopefully these tips save you time and hassle on move day. As ever, please don't hesitate to contact us if you need help or have any questions. 

Good luck with the move.

image of Chris Roper

Chris Roper


Hey I'm Constantine, welcome to Octopus Energy!