Contact and Support
Shortcuts for common tasks
With just a few taps in your online account, you can:
Information and support in the energy crisis
Energy prices are at record highs but we're here to help you through it. Visit our help page for key resources, FAQs and customer support schemes.Visit our energy crisis help page
Quick-fire answers for our most popular queries
These 10 second guides get straight to the point
Bills and payments(Browse all)
Bills and payments related blog posts
Bills and payments
Switching to us
Can't find what you're looking for? Head to our FAQs to search our full library of questions
Can't find what you're looking for?
Get help from our award winning Customer Service team
🚀 Email us for prompt, friendly support
Try our award winning email support. Tests by Which? found we typically replied to emails quicker than any other large supplier. Our team answers emails 7 days a week, so we can solve any issue while you get on with your day.
Try it now 👉 firstname.lastname@example.org
Talk to our award winning customer service team
If it's an emergency, here's how to reach us 24/7.
For business supply enquiries:
Connect to our team through a British Sign Language interpreter.Get account help via SignVideo
You will connect to a BSL interpreter via live video chat, then they'll ring through to our energy specialists to relay your question. Our free SignVideo service for Deaf BSL customers is available Monday to Thursday 9am—5pm, and Friday 9am—4pm.
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