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Contact and Support

In an emergency

If you've got no gas or electricity, head to our emergency guide.

Quick-fire answers for our most popular queries

These 10 second guides get straight to the point

Can't find what you're looking for?

Get help from our award winning Customer Service team

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šŸš€ Email us for prompt, friendly support

Try our award winning email support. Tests by Which? found we typically replied to emails within 1 hour and 23 minutes, the fastest email replies of any large supplier. Our team answers emails 7 days a week, so we can solve any issues while you get on with your day.

Try it now šŸ‘‰ hello@octopus.energy

How are we doing?

We're taking 1 day, 7 hours, 51 minutes on average to reply to your emails at the moment. That's longer than we'd like, so if your query isn't super urgent, it may be better to try later. In case you're wondering, we measure response times during business hours

Date Median reply waiting time (hrs)
13th April 2021 15
12th April 2021 23
11th April 2021 39
10th April 2021 54
9th April 2021 47
8th April 2021 23
7th April 2021 22

Hey I'm Constantine, welcome to Octopus Energy!

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