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Contact and Support

In an emergency

If you've got no gas or electricity, head to our emergency guide.

Information and support in the energy crisis

Energy prices are at record highs but we're here to help you through it. Visit our help page for key resources, FAQs and customer support schemes.

Visit our energy crisis help page

Quick-fire answers for our most popular queries

These 10 second guides get straight to the point

Can't find what you're looking for?

Get help from our award winning Customer Service team

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🚀 Email us for prompt, friendly support

Try our award winning email support. Tests by Which? found we typically replied to emails within 1 hour and 23 minutes, the fastest email replies of any large supplier. Our team answers emails 7 days a week, so we can solve any issues while you get on with your day.

Try it now 👉 hello@octopus.energy

How are we doing?

We're taking 52 working hours on average to reply to your emails at the moment. That's longer than we'd like, but we will get back to you, and you won't have to wait on hold in the meantime.

Hey I'm Constantine, welcome to Octopus Energy!

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