A picture of an Octopus Energy operations specialists answering a customer query

Ways to get in touch

Don't spend a lifetime waiting on the phone

No one likes waiting in a call queue. Instead, why not see if you can solve the issue through our online account, or drop us a message online for a quick response?

On your online account, you can...

There's heaps more you can do, from checking out all your old statements and correspondence with us to making one-off payments. Go explore.

Set your account up here if you haven't already.

Contact us online

Online is the best way to get in touch with our customer service team, 7 days/week (usually responding within a couple of hours). It means we can fix your problems while you get on with your day.

Any of these will get to us.

Email

hello@octopus.energy

For business enquiries:

business@octopus.energy

You can also message us on Facebook or Twitter

"Everyone switch to Octopus Energy. Solved my issues using Facebook Messenger?! They did all the work on my behalf so no waiting an hour on the phone 😴 [The Big Six] are behind the times and expensive!"

Joe

Twitter

Speak to us

If you have an urgent issue you can always call us for help.

Call us

Hey I'm Constantine, welcome to Octopus Energy!

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