In an emergency
If you've got no gas or electricity, head to our emergency guide.
Contact and Support
999
Shortcuts for common tasks
With just a few taps in your online account, you can:
Quick-fire answers for our most popular queries
These 10 second guides get straight to the point
Bills and payments
(Browse all)Bills and payments related blog posts
Meters
(Browse all)Switching to us
(Browse all)Switching to us related blog posts
Can't find what you're looking for? Head to our FAQs to search our full library of questions
Meters
Meters related blog posts
Switching to us
Switching to us related blog posts
Can't find what you're looking for? Head to our FAQs to search our full library of questions
Can't find what you're looking for?
Get help from our award winning Customer Service team
š Email us for prompt, friendly support
Try our award winning email support. Tests by Which? found we typically replied to emails within 1 hour and 23 minutes, the fastest email replies of any large supplier. Our team answers emails 7 days a week, so we can solve any issues while you get on with your day.
Try it now š hello@octopus.energy
How are we doing?
We're taking 1 day, 7 hours, 51 minutes on average to reply to your emails at the moment. That's longer than we'd like, so if your query isn't super urgent, it may be better to try later. In case you're wondering, we measure response times during business hours
| Date | Median reply waiting time (hrs) |
| 13th April 2021 | 15 |
| 12th April 2021 | 23 |
| 11th April 2021 | 39 |
| 10th April 2021 | 54 |
| 9th April 2021 | 47 |
| 8th April 2021 | 23 |
| 7th April 2021 | 22 |
Speak to us
If you have an urgent issue you can always call us for help.
Call usFor business supply enquiries:
business@octopus.energyHey I'm Constantine, welcome to Octopus Energy!
×Close window
We use cookies to provide a great experience. If you're happy with this, continue browsing. Read more Manage my cookies.
