A picture of an Octopus Energy operations specialists answering a customer query

Ways to get in touch

Don’t spend a lifetime waiting on the phone

No one likes waiting for half an hour just to speak to someone, and only then start explaining why you’re calling!

Online is the best way to get in touch with our customer service team, 7 days/week (usually responding within the hour). It means we can fix your problems while you get on with your day.

Any of these will get to us.

Email

hello@octopus.energy

Facebook messenger

facebook.com/octopusenergy

“The set-up was very easy and quick and all questions have almost immediately been answered. It really is very unique and to have such customer service.”

Teddy B

5/5 on Trustpilot

Speak to us

If you have an urgent issue you can always call us for help.

Call us

Hey! Just so you know, your device is fully charged and you're still charging it. Removing the charger will avoid degrading your battery 😊

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