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Information and support in the energy crisis
Energy prices are at record highs but we're here to help you through it. Visit our help page for key resources, FAQs and customer support schemes.Visit our energy crisis help page
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Try our award winning email support. Tests by Which? found we typically replied to emails quicker than any other large supplier. Our team answers emails 7 days a week, so we can solve any issue while you get on with your day.
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If it's an emergency, here's how to reach us 24/7.
For business supply enquiries:
Connect to our team through a British Sign Language interpreter.Get account help via SignVideo
You will connect to a BSL interpreter via live video chat, then they'll ring through to our energy specialists to relay your question. Our free SignVideo service for Deaf BSL customers is available Monday to Thursday 9am—5pm, and Friday 9am—4pm.
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