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Meters
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Switching to us
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Can't find what you're looking for? Head to our FAQs to search our full library of questions
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Get help from our award winning Customer Service team
š Email us for prompt, friendly support
Try our award winning email support. Tests by Which? found we typically replied to emails within 1 hour and 23 minutes, the fastest email replies of any large supplier. Our team answers emails 7 days a week, so we can solve any issues while you get on with your day.
Try it now š hello@octopus.energy
How are we doing?
We're taking 1 day, 8 hours, 51 minutes on average to reply to your emails at the moment. That's longer than we'd like, so if your query isn't super urgent, it may be better to try later. In case you're wondering, we measure response times during business hours
| Date | Median reply waiting time (hrs) |
| 17th June 2021 | 5 |
| 16th June 2021 | 8 |
| 15th June 2021 | 15 |
| 14th June 2021 | 25 |
| 13th June 2021 | 43 |
| 12th June 2021 | 68 |
| 11th June 2021 | 66 |
Talk to our award winning customer service team
For business supply enquiries:
Hey I'm Constantine, welcome to Octopus Energy!
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