In an emergency
If you've got no gas or electricity, head to our emergency guide.
Contact and Support
999
Shortcuts for common tasks
With just a few taps in your online account, you can:
Search our FAQs
Information and support in the energy crisis
Energy prices are at record highs but we're here to help you through it. Visit our help page for key resources, FAQs and customer support schemes.
Visit our energy crisis help pageQuick-fire answers for our most popular queries
These 10 second guides get straight to the point
Bills and payments
(Browse all)Bills and payments related blog posts
Meters
(Browse all)Browse other topics...
Can't find what you're looking for? Head to our FAQs and Blog to search our full library of questions
Bills and payments
Meters
Meters related blog posts
Switching to us
Switching to us related blog posts
Can't find what you're looking for? Head to our FAQs to search our full library of questions
Can't find what you're looking for?
Get help from our award-winning Customer Service team
🚀 Email us for prompt, friendly support
Try our award winning email support. Tests by Which? found we typically replied to emails quicker than any other large supplier. Our team answers emails 7 days a week, so we can solve any issue while you get on with your day.
Try it now 👉 hello@octopus.energy
Talk to our award winning customer service team:
It's an emergency
We respond to emergencies 24/7
Home energy customers:
For general enquiries, help and support.
Small business customers:
For general enquiries, help and support.
Connect to our team through a British Sign Language interpreter.
Get account help via SignVideo
You will connect to a BSL interpreter via live video chat, then they'll ring through to our energy specialists to relay your question. Our free SignVideo service for Deaf BSL customers is available Monday to Thursday 9am—5pm, and Friday 9am—4pm.
Talk to us for support about specific products:
Hey I'm Constantine, welcome to Octopus Energy!
×Close window