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Contact and Support

In an emergency

If you've got no gas or electricity, head to our emergency guide.

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Search our FAQs

Information and support in the energy crisis

Energy prices are at record highs but we're here to help you through it. Visit our help page for key resources, FAQs and customer support schemes.

Visit our energy crisis help page

Quick-fire answers for our most popular queries

These 10 second guides get straight to the point

Can't find what you're looking for?

Get help from our award-winning Customer Service team

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🚀 Email us for prompt, friendly support

Try our award winning email support. Tests by Which? found we typically replied to emails quicker than any other large supplier. Our team answers emails 7 days a week, so we can solve any issue while you get on with your day.

Try it now 👉 hello@octopus.energy

Talk to us for support about specific products:

Heat Pumps

Email us on: heat@octoes.com

Call us on: 0808 196 6842

Solar

Email us on: solar@octoes.com

Call us on: 0808 196 6842

EV Chargers

Email us on: charging@octoes.com

Call us on: 0808 196 6842

Hey I'm Constantine, welcome to Octopus Energy!

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