Contact and support
Emergencies
If you've got no gas or electricity, head to our emergency guide.
If your meter is sparking or on fire call 999
If there is a gas leak or you think you can smell gas call 0800 111 999
If you need us in an emergency, here's how you can reach us 24/7.
Please note: if you've lost gas or power, we can only help if it's a faulty meter.
Shortcuts for common tasks
Search our FAQs
Supporting our customers
We know many people are facing incredibly tough circumstances in the Cost of Living crisis. Winter bills can make things even harder.
There are loads of tools & resources you can use to get control of your bills, plus the dedicated Octo Assist fund for those most in need.
Quick-fire answers for our most popular queries
These 10 second guides get straight to the point:
Can't find what you're looking for?
Get help from our award-winning customer service team
We respond to emergencies 24/7
Talk to our award-winning customer service team
Email us for prompt, friendly support, available 7 days/week.
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Small business
Talk to us about specific products
Call us on:
0808 196 6842
Email us on:
heat@octopus.energy
Call us on:
0808 196 6842
Email us on:
solar@octopus.energy
Call us on:
0808 196 6842
Email us on:
charging@octoes.com
Connect to our team through a British Sign Language interpreter.
You will connect to a BSL interpreter via live video chat, then they'll ring through to our energy specialists to relay your question. Our free SignVideo service for Deaf BSL customers is available Monday to Thursday 9am—5pm, and Friday 9am—4pm.