In an emergency
If you've got no gas or electricity, head to our emergency guide.
If you've got no gas or electricity, head to our emergency guide.
With just a few taps in your online account, you can:
Energy prices are at record highs but we're here to help you through it. Visit our help page for key resources, FAQs and customer support schemes.
Visit our energy crisis help pageThese 10 second guides get straight to the point
Can't find what you're looking for? Head to our FAQs and Blog to search our full library of questions
Can't find what you're looking for? Head to our FAQs to search our full library of questions
Get help from our award-winning Customer Service team
Try our award winning email support. Tests by Which? found we typically replied to emails quicker than any other large supplier. Our team answers emails 7 days a week, so we can solve any issue while you get on with your day.
Try it now 👉 hello@octopus.energy
We respond to emergencies 24/7
For general enquiries, help and support.
For general enquiries, help and support.
You will connect to a BSL interpreter via live video chat, then they'll ring through to our energy specialists to relay your question. Our free SignVideo service for Deaf BSL customers is available Monday to Thursday 9am—5pm, and Friday 9am—4pm.
Hey I'm Constantine, welcome to Octopus Energy!
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