Photos of six members of our operations team answering phone calls, surrounded by illustrations of leaves, speech bubbles, and emojis

Contact and Support

In an emergency

If you've got no gas or electricity, head to our emergency guide.

An update on the energy market

Lots of people are calling us today to try and sign up with us, or checking that we're ok given the current unprecedented wholesale energy situation in the news. Please don't worry, we are a well backed, prudently hedged company and we are not going anywhere.

However, we are not delivering our usual very short waiting times on the phone and you may be waiting for some time.

You can check what tariff you are on, and the very best tariff we can offer you on your account dashboard. Please note, our team cannot offer any better tariffs over the phone.

You can also email us at hello@octopus.energy. The team usually respond within a day and it's taking a little longer at the moment - but we will get back to you.

Quick-fire answers for our most popular queries

These 10 second guides get straight to the point

Can't find what you're looking for?

Get help from our award winning Customer Service team

Photos of four members of our operations team answering phone calls, surrounded by illustrations of leaves, speech bubbles, and emojis

šŸš€ Email us for prompt, friendly support

Try our award winning email support. Tests by Which? found we typically replied to emails within 1 hour and 23 minutes, the fastest email replies of any large supplier. Our team answers emails 7 days a week, so we can solve any issues while you get on with your day.

Try it now šŸ‘‰ hello@octopus.energy

How are we doing?

We're taking 17 hours, 42 minutes on average to reply to your emails at the moment. That's longer than we'd like, so if your query isn't super urgent, it may be better to try later. In case you're wondering, we measure response times during business hours

Date Median reply waiting time (hrs)
20th September 2021 5
19th September 2021 17
18th September 2021 45
17th September 2021 6
16th September 2021 12
15th September 2021 19
14th September 2021 20

Hey I'm Constantine, welcome to Octopus Energy!

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