Don't spend a lifetime waiting on the phone
No one likes waiting in a call queue. Instead, why not see if you can solve the issue through your online account, or drop us a message online for a quick response?
If you've got no gas or electricity, or you suspect there might be a gas leak, head to our emergency guide
On your online account, you can...
- Let us know you're moving out
- Submit meter readings
- Change account details and preferences — including your Direct Debit amount, payment date and bank details
There's heaps more you can do, from checking out all your old statements and correspondence with us to making one-off payments. Go explore.
Set your account up here if you haven't already.
Contact us online
Online is the best way to get in touch with our customer service team, 7 days/week (usually responding within a few hours). It means we can fix your problems while you get on with your day.
How are we doing?
We're taking 15 hours, 8 minutes on average to reply to your emails at the moment. That's longer than we'd like, so if your query isn't super urgent, it may be better to try later. In case you're wondering, we measure response times during business hours
Email median reply waiting times
| Date | Median reply waiting time (hrs) |
| 17th February 2021 | 18 |
| 18th February 2021 | 12 |
| 19th February 2021 | 6 |
| 20th February 2021 | 47 |
| 21st February 2021 | 19 |
| 22nd February 2021 | 3 |
| 23rd February 2021 | 1 |
Any of these will get to us:
