Don't spend a lifetime waiting on the phone
No one likes waiting in a call queue. Instead, why not see if you can solve the issue through our online account, or drop us a message online for a quick response?
If you've got no gas or electricity, or you suspect there might be a gas leak, head to our emergency guide
On your online account, you can...
- Let us know you're moving out
- Submit meter readings
- Change account details and preferences — including your Direct Debit amount, payment date and bank details
There's heaps more you can do, from checking out all your old statements and correspondence with us to making one-off payments. Go explore.
Set your account up here if you haven't already.
Contact us online
Online is the best way to get in touch with our customer service team, 7 days/week (usually responding within a couple of hours). It means we can fix your problems while you get on with your day.
Any of these will get to us.