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Contact and Support

In an emergency

If you've got no gas or electricity, head to our emergency guide.

Quick-fire answers for our most popular queries

These 10 second guides get straight to the point

Can't find what you're looking for?

Get help from our award winning Customer Service team

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šŸš€ Email us for prompt, friendly support

Try our award winning email support. Tests by Which? found we typically replied to emails within 1 hour and 23 minutes, the fastest email replies of any large supplier. Our team answers emails 7 days a week, so we can solve any issues while you get on with your day.

Try it now šŸ‘‰ hello@octopus.energy

How are we doing?

We're taking 1 day, 2 hours, 42 minutes on average to reply to your emails at the moment. That's longer than we'd like, so if your query isn't super urgent, it may be better to try later. In case you're wondering, we measure response times during business hours

Date Median reply waiting time (hrs)
11th May 2021 5
10th May 2021 14
9th May 2021 26
8th May 2021 54
7th May 2021 46
6th May 2021 17
5th May 2021 25

Hey I'm Constantine, welcome to Octopus Energy!

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