If you’ve recently switched and you have a smart meter in prepayment mode, there’s a chance your old supplier didn’t changed your meter to the right ‘mode’ during the switch (or your meter’s ‘prepayment’ type wasn’t registered properly during the switch).
Just get in touch and we should be able to fix it.
Call us for help on our freephone number 0808 164 1088, 9am to 5pm Monday-Friday.
Email us to firstname.lastname@example.org or send us a message on Facebook or Twitter between 8am and 10pm, Monday - Sunday. If you include the word 'emergency', your message is guaranteed to be marked as priority.