Nobody wants to be left without power, heating or hot water, especially as the weather gets chillier.
In a power cut, your energy supplier shouldn't be first port of call. The network of pipes and wires that carry your gas and electricity to your home are owned by District Network Operators. We pay these companies to maintain their networks – if there is a problem with your supply, there is usually a problem with these networks, and the fastest way to find out is to ask them directly.
We’re only able to resolve gas or power outages that result from a faulty meter – but we do want to point you in the right direction to easily fix your problem.
If you’re left without power, here’s what to do: