Booked your smart meter installation? Here’s everything you need to know:

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We’re here to talk you through the smart meter installation process! Here's everything you need to know in the run up to your appointment. If you’ve booked an appointment - congratulations! - you’re a step closer to greener, more convenient metering, and you’ll soon have access to our revolutionary smart tariffs too.

Prior to your appointment:

By now you’ll have had an email from us to confirm your appointment time and date. Here’s a few things you need to know prior to your appointment.

There will need to be an adult over the age of 18 in the house for the duration of your appointment. We’ll also need to turn off your electricity for around 45 mins just to be safe. Overall, your meter installation can take a couple of hours, it usually takes less time than that, but we advise you to allow four hours in case of any complications. The engineer will need clear access to your meters, so make sure they’re not in any locked cupboards!

Please get in touch via to let us know if anybody in the household is vulnerable or has any disabilities so our engineers can plan extra support as required.

We’ll send you a text or email to remind you of your appointment nearer the time, and we’ll call or text on the day to let you know we’re on our way.

Given the outbreak of the coronavirus, Covid-19, we’re taking preventative actions to keep you and our staff safe while we install your meter. You can find full details on our Covid-19 policy here. If you have any concerns you may have the virus, please email as soon as possible so that we can rearrange your appointment.

What to expect during your appointment:

If you’re based in Scotland or the very North of England (Darlington, Durham, Sunderland or Northumberland) then your engineer will be from Smart Energy Services (SMS). If you’re based elsewhere in the North of England, the Midlands, or in Wales, your engineer will be from Octopus Energy Services (OES). And finally, if you're based in the South, Cornwall or East Anglia, your engineer will be from OES or AES.

If you're in an area that's only covered by OES, your engineer will be managed by OES, but might still come from one of our partner installers: Energise, E.ON, SMS ltd, Providor or QHS. In other words, don't be surprised if your engineer isn't in an Octopus Energy van!

During your appointment, our engineers will install your meters, explain how your in-home Display (IHD) works, offer advice about energy efficiency and using energy in a more environmentally friendly way, and answer any questions you might have.

They will also take your meter readings, which will then be sent to us. The engineer will then note down your old meter’s final readings on your smart home guide.

After your appointment:

Once your smart meter has been installed, it can take a couple of weeks to connect to it. After that you'll have access to greener, more convenient metering, and you'll be able to sign up for our revolutionary smart tariffs too! Check out our post-installation blog to find out everything you need to know about life with a smart meter, from the benefits you’ve unlocked and a guide to reading your new In-home Display, to handy energy-saving tips,

If you want to know more about smart meters in general, you can take a look at this overview, or explore the dedicated smart meter section on our blog. If you want to know more about the standards we uphold during our smart meter installation, you should visit the REC website.

Published on 25th February 2020 by:

image of Phil Steele

Phil Steele

Future Technologies Evangelist

Hey I'm Constantine, welcome to Octopus Energy!