8th August 2019

The Warm Home Discount: everything you need to know

Maddie Inglis, Social Media Manager

Photo of a cozy cat wrapped in a blanket.jpeg

Starting in October 2019, we’ll be offering the Warm Home Discount.

Here’s everything you need to know – from working out if you qualify, to applying, to when to expect the discount.

The Warm Home Discount scheme helps people who need it most cover their high winter bills. Customers who qualify receive £140 credit towards their energy bills sometime between October 2019 and March 2020. For more info on what the scheme is and how it works, Ofgem and gov.uk have handy guides.

There are two ways to get hold of the discount. You’ll either be entitled to it automatically (if that’s the case, you don't need to do anything), or you can apply to receive it if you think you’d qualify based on some broader criteria.

You’ll get the Warm Home Discount automatically if...

  • you receive the ‘Guaranteed Credit’ element of Pension Credit
  • you were our customer on 7th July 2019

If that’s you, you’re automatically entitled to the £140 rebate and there’s no need for you to do anything.

Next steps:

  • We’ll work together with the Department of Work and Pensions to identify all our eligible customers.
  • They’ll then get in touch with you in October to confirm that you’ll be getting the discount.
  • We’ll credit the £140 to your energy account around mid-October (and let you know when we have).

If you’re not part of the category above, you can still apply for the Warm Home Discount. Here’s how. 

The Department of Work and Pensions also take applications for the WHD based on some broader criteria. If you think you might qualify this way, you can apply directly to us. These WHD rebates are awarded on a first come, first serve basis, so get yours in as soon as you can.

Applications aren’t open just yet, but should be by early September. For now, pop your details down to be notified when they are.

Next steps:

  1. See if you’re entitled to the discount, based on the criteria below.  
  2. Register your interest. We’ll notify you when applications are open.
  3. Apply directly to us. Applications should open by early September. You’ll just need to give us some details about your home and let us know how you're eligible for the discount.
  4. We’ll verify your application. Before we can award any rebates we need to verify your application based on the criteria. We’ll give WHDs to successful applications on a first come, first served basis, so get yours in as soon as you can. 
  5. If you’re successful, we’ll credit the £140 to your energy account within 2-3 weeks of your application (and let you know when we have).

Try and apply as soon as you can, as these rebates will be offered on a first come, first served basis.

The criteria

The criteria isn't 100% confirmed yet, as the finer points have to be decided between Ofgem and individual suppliers. We've included the stuff that WILL definitely be included below, and we'll update as soon as the full criteria is available.

Here's Ofgem's mandatory criteria (sorry for the legalese, but we want this to be pretty precise). You can find an even longer list of criteria on Ofgem's Warm Home Discount Guidance for Suppliers, at the bottom of page 28.

1. A person who is in receipt of income support and– 

(a) has parental responsibility for a child under the age of 5 who ordinarily resides with that person; OR

(b) receives any one of the following: 

- child tax credit which includes a disability or severe disability element; 

-a disabled child premium; 

-a disability premium, enhanced disability premium or severe disability premium

-a pensioner premium, higher pensioner premium or enhanced pensioner premium  

2. A person who is in receipt of income-related employment and support allowance which includes a support component and- 

(a) has parental responsibility for a child under the age of 5 who ordinarily resides with that person; OR

(b) receives any one of the following: 

-child tax credit which includes a disability or severe disability element;

-a disabled child premium;

-a disability premium, enhanced disability premium or severe disability premium

-a pensioner premium, higher pensioner premium or enhanced pensioner premium 

2A. A person who is in receipt of income-related employment and support allowance and who is a member of the work-related activity group and—

(a) has parental responsibility for a child under the age of 5 who ordinarily resides with that person; OR

(b) receives any one of the following:

-child tax credit which includes a disability or severe disability element;

-a disabled child premium;

-a disability premium, enhanced disability premium or severe disability premium

-a pensioner premium, higher pensioner premium or enhanced pensioner premium 

3. A person who is in receipt of income-based job seekers allowance and–

(a) has parental responsibility for a child under the age of 5 who ordinarily resides with that person; OR

(b) receives any one of the following: 

-child tax credit which includes a disability or severe disability element;

-a disabled child premium; 

-a disability premium, enhanced disability premium or severe disability premium

-a pensioner premium, higher pensioner premium or enhanced pensioner premium

4. A person who is in receipt of universal credit, and has an earned income of between zero and £1,349 in at least one of the twelve preceding assessment periods and–

(a) is in receipt of the limited capability for work or limited capability for work and work-related activity as construed in accordance with regulations 39 and 40 of the Universal Credit Regulations 2013(a); OR

(b) is in receipt of the disabled child element; OR

(c) has parental responsibility for a child under the age of 5 who ordinarily resides with that person. 

5. A person who is receiving child tax credit by virtue of an award which is based on an annual income not exceeding £16,190, and–

(a) has parental responsibility for a child who is disabled, and is in receipt of a qualifying component falling within paragraph (a); OR

(b) of the definition of a qualifying component (as criteria 1 to 3 above); OR

(b) has parental responsibility for a child under the age of 5 who ordinarily resides with that person.

For now...

  • If you think you're going to get the WHD automatically, you should hear from the Department of Work and Pensions in October.
  • If you think you might fit the broader criteria, put your name down to be contacted when Warm Home Discount applications are open.
  • If you have any questions at all, just drop us a line to hello@octopus.energy.
image of Maddie Inglis

Maddie Inglis

Social Media Manager

Hey I'm Constantine, welcome to Octopus Energy!

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