8th August 2019

The Warm Home Discount: everything you need to know

Maddie Inglis, Social Media Manager

Photo of a cozy cat wrapped in a blanket.jpeg

Starting in October 2019, we’ll be offering the Warm Home Discount.

Here’s everything you need to know – from working out if you qualify, to applying, to when to expect the discount.

The Warm Home Discount scheme helps people who need it most cover their high winter bills. Customers who qualify receive £140 credit towards their energy bills sometime between October 2019 and March 2020. For more info on what the scheme is and how it works, Ofgem and gov.uk have handy guides.

There are two ways to get hold of the discount. You’ll either be entitled to it automatically under the "Core group" criteria (below, we'll tell you what it means to be part of this group), or you can apply to receive it if you think you’d qualify based on some broader criteria.

What does it mean to be entitled to the discount as part of the "Core" group?

To be part of this group, both of these needed to apply on the 7 July 2019:

  • You received the ‘Guarantee Credit’ element of Pension Credit. (Or a partner, family member, or DWP appointee listed on Pension Records did)
  • You were with an energy suppler listed as participating in the Warm Home Discount scheme (here's a list of all participating suppliers)

If that’s you, the Department of Work and Pensions (DWP) will contact you before mid-December 2019 with next steps.

What happens next:

  • We’ll work together with the Department of Work and Pensions to identify all our eligible customers.
  • They’ll send a letter to all potentially eligible customers, saying one of two things. Either:
    • You'll get the discount automatically
    • You need to contact the Warm Home Discount Helpline to provide more details

  • If the DWP letter confirms your discount will be applied automatically... we’ll credit the £140 to your energy account before the end of October (and let you know when we have).

  • If you think you're eligible for the Core Group, but you've not had a letter from the DWP by mid-December... call the Warm Home Discount Helpline.

If you’re not part of the category above (or you weren't with a participating supplier on 7th July) you can still apply for the Warm Home Discount. Here’s how. 

The Department of Work and Pensions also take applications for the WHD based on some broader criteria. If you think you might qualify this way, you can apply directly to us. These WHD rebates are awarded on a first come, first serve basis, so get yours in as soon as you can.

Applications aren’t open just yet, but should be by early November. For now, pop your details down to be notified when they are.

Next steps:

  1. See if you’re entitled to the discount, based on the criteria below.  
  2. Register your interest. We’ll notify you when applications are open.
  3. Apply directly to us. Applications should open by early November. You’ll just need to give us some details about your home and let us know how you're eligible for the discount.
  4. We’ll verify your application. Before we can award any rebates we need to verify your application based on the criteria. We’ll give WHDs to eligible applications on a first come, first served basis, so get yours in as soon as you can. 
  5. Once your application has been verified, we’ll credit the £140 to your energy account within 2-3 weeks (and let you know when we have).

Try and apply as soon as you can, as these rebates will be offered on a first come, first served basis.

The criteria

You're eligible for the Warm Home Discount if at least one bullet from section A and one from section B apply to you or your partner.

Section A

  • You receive the Savings Element of Pension Credit only
  • You receive Council Tax Reduction (excludes the 25% single person’s discount)
  • You receive Income Support
  • You receive Income-based or Contribution-based Job Seeker’s Allowance (JSA)
  • You receive Income-related or Contribution-based Employment & Support Allowance (ESA)
  • You receive Working Tax Credit
  • You receive Housing Benefit with a total annual household income of £16,190 or less (before tax and National Insurance)
  • You receive Child Tax Credit where the award statement shows a total annual household income of £16,190 or less (before tax and National Insurance)
  • You receive universal credit, and have an earned income of between zero and £1,349 in at least one of the twelve preceding assessment periods
  • Your total annual household income is £16,190 or less (before tax and National Insurance)

Section B

  • You receive Personal Independence Payments (PIP)
  • You receive Disability Living Allowance (DLA), any disability premium (all rates) or disabled child element of Universal Credit
  • You receive any Income-related benefit which includes:
    • Carer’s Premium and Carer’s Allowance (for someone within the household) OR
    • Attendance Allowance (for applicant or their partner) OR
    • Industrial Injuries Benefit
  • You hold a Maternity Exemption Certificate (MATEX)
  • You hold a Medical Exemption Certificate (MEDEX)
  • Are exempt from prescription charges (only for customers in England)
  • You hold a valid war pension NHS exemption certificate and the prescription is for your disability
  • You're aged 62 and over (OR receive any pensioner premium)
  • You're disabled or someone else within the household has a disability
  • You have a dependent child under 5 (dependent child who normally resides with the applicant)
  • You have a dependent child aged 5 – 16 (dependent child who normally resides with the applicant or under 20 if in full time education (dependent child who normally resides with the applicant)
  • You receive the limited capability for work element of Universal Credit

For now...

  • If you think you're going to get the WHD automatically, you should hear from the Department of Work and Pensions in October.
  • If you think you might fit the broader criteria, put your name down to be contacted when Warm Home Discount applications are open.
  • If you have any questions at all, just drop us a line to hello@octopus.energy.
image of Maddie Inglis

Maddie Inglis

Social Media Manager

Hey I'm Constantine, welcome to Octopus Energy!

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