Standing up for customers at Octopus Energy
Part of the reason so many people struggle to pay their bills is a legacy of rip-off tactics from Big 6 energy companies. These giants penalise their most loyal and long-standing customers — taking advantage of people’s lack of understanding and time to charge extortionate prices to boost their profits. At Octopus, we're committed to fighting for fair energy pricing for all. We promise honesty and transparency around your energy prices. We don’t penalise you with exit fees, or punish single fuel households. We don’t ‘tease and squeeze’ our customers — meaning we keep our default or variable tariff as close as we can to our fixed term prices, so nobody is rolled onto an expensive variable tariff when their first year deal ends. We’ve campaigned fiercely against the dirty tricks of the Big 6 legacy suppliers by rallying behind an energy price cap which limits ‘tease and squeeze’ behaviour across the entire industry, for the sake of vulnerable customers everywhere.