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Help & FAQs
A greener future
Can I get a smart meter if I rent my property?
Is Smart Pay As You Go the right option for me?
Is there support available if I'm struggling to pay?
Topping up with Smart Pay As You Go
Using Emergency Credit and Friendly Credit on your Smart Pay As You Go
Paying back debt on your smart prepay meter
Topping up after a long period of time
Why is my meter screen blank?
Why is the screen of my In-Home Display (IHD) blank?
How can I tell if I'm using prepayment emergency credit?
How do I reconnect my Smart Pay As You Go meter?
What should I do if I lose my prepayment top up card?
Where can I top up my meter?
Can I still sign up with you if I have a Smart Pay As You Go meter?
I can’t afford to pay off the debt on my meter, what can I do?
Why is there debt from a previous tenant on my meter?
What is Emergency Credit?
What is Friendly Credit?