Where can I top up my prepayment meter?
If you have a smart prepayment meter that Octopus have installed or can operate, you can use your online account or the phone app to make top ups. You can also call or email us to request a top up.
The most you can top up online or through the app is £81 per transaction.
You can also top up smart prepayment meters at any PayPoint vendor. Find your nearest one here: consumer.paypoint.com.
The most you can top up at a PayPoint vendor is £75 per transaction at PayPoint.
You can make multiple transactions if you'd like to top up more.
If you have a traditional prepayment meter you will need to take your electricity key or gas card to any Paypoint or Payzone store to top them up:
You can find your nearest Paypoint here: consumer.paypoint.com
You can find your nearest Payzone here: payzone.co.uk/consumers
Please keep the receipt from the top up until the credit has been transferred to the meter.
The most you can top up is £75 per transaction (from the 23rd Sept 2022).
You can make multiple transactions if you'd like to top up more.
There is a hard limit of £255 total credit on an electricity prepayment meter. If you try and top up above that limit, the top up won't be added to your meter.
There is no limit on total credit for gas prepayment meters.