Prepayment
Prepayment
What is Friendly Credit?What is Emergency Credit?Why is there debt from a previous tenant on my meter?I can’t afford to pay off the debt on my meter, what can I do?How much is your Prepayment tariff?What if my top up didn’t work or I have lost my key or card?What happens if I top up using another supplier's key or card?Where has my top up gone?Where can I top up my meter?Do you support prepayment meters?What should I do if I lose my prepayment top up card?How can I tell if I'm using prepayment emergency credit?If I'm on prepayment can I go back onto a credit meter?Why is my meter screen blank?Topping up after a long period of time The first time you use your prepay key or cardLeaving Octopus if you have a prepay meterTop up meter error codes and messagesHow to read your top up (prepayment) meter Is there support available if I'm struggling to pay?What do I do if I'm a Shell customer with a prepayment meter