Prepayment

Including any questions you have about your old supplier.


Do you support prepayment meters?

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Can I still sign up with you if I have a smart prepayment meter?

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How much is your Prepayment tariff?

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What do I do if I don’t have any gas or electricity?

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What if my top up didn’t work or I have lost my key or card?

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Where can I top up my meter?

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There is debt on my meter that is not mine, can you wipe it?

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Where has my top up gone?

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Can you exchange my prepayment meter for a credit meter?

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How much emergency credit am I entitled to?

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I can’t afford to pay off the debt on my meter, what can I do?

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What can we help you with?

Hey I'm Constantine, welcome to Octopus Energy!

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