Including any questions you have about your old supplier.
Do you support prepayment meters?Read answer
Can I still sign up with you if I have a smart prepayment meter?Read answer
How much is your Prepayment tariff?Read answer
What do I do if I don’t have any gas or electricity?Read answer
What if my top up didn’t work or I have lost my key or card?Read answer
Where can I top up my meter?Read answer
There is debt on my meter that is not mine, can you wipe it?Read answer
Where has my top up gone?Read answer
Can you exchange my prepayment meter for a credit meter?Read answer
How much emergency credit am I entitled to?Read answer
I can’t afford to pay off the debt on my meter, what can I do?Read answer
What can we help you with?
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