We hate goodbyes, but if you want to leave Octopus, all you need to do is sign up with another supplier.
For a gas meter:
Remove your card.
Pressing and holding A until you hear a beep.
Keep pressing A till you reach screen 27.
For an electricity meter:
If the key / card isn't in the meter, insert it.
Keep pressing the blue A button until you reach screen S.
Don't insert the new supplier's key / card as it will wipe the remaining credit. You can either:
Use up any credit before you insert the new key / card.
Ask us to refund your remaining credit.
If you want a refund: please take a picture of your meter showing the leftover credit balance and email it to us.
When you're ready make sure you use your new supplier's key / card to top up: you shouldn't keep using the old key / card you have from Octopus.