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Prepayment

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What do I do if I'm a Shell customer with a Prepayment meterIs there support available if I'm struggling to pay?How to read your top up (prepayment) meter Top up meter error codes and messagesLeaving Octopus if you have a prepay meter The first time you use your prepay key or cardTopping up after a long period of timeWhy is my meter screen blank?If I'm on prepayment can I go back onto a credit meter?How can I tell if I'm using prepayment emergency credit?What should I do if I lose my prepayment top up card?Do you support prepayment meters?Where can I top up my meter?Where has my top up gone?What happens if I top up using another supplier's key or card?What if my top up didn’t work or I have lost my key or card?I can’t afford to pay off the debt on my meter, what can I do?Why is there debt from a previous tenant on my meter?What is Emergency Credit?What is Friendly Credit?
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Octopus Energy Ltd is a company registered in England and Wales.

Registered number: 09263424. Registered office: UK House, 5th floor, 164-182 Oxford Street, London, W1D 1NN.

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