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Help & FAQs
A greener future
Including any questions you have about your old supplier.
What is a smart meter booster?
How long will it take my smart meters to connect after installation?
My meter is buzzing / making a noise
Why is my meter screen blank?
What is Octopus Tracker, and how do I join?
What is the Smart Export Guarantee Tariff, and how do I join?
What is Outgoing Octopus, and how do I join?
What is Octopus Go, and how do I join?
What is an Economy 7 meter and tariff?
What is Agile Octopus, and how do I join?
What happens if I have a smart meter?
Do you support prepayment meters?
Do you send meter readers around?
I have a smart meter - why are you asking for meter readings?
When should I send a meter reading?
I’m on a smart tariff and my meter’s In-Home Display (IHD) screen isn’t working properly
What is a smart meter and can I have one?
How do I read my non-Octopus smart meter?
Why isn’t my Smart Meter’s In Home Display (IHD) screen working?
What are your smart meter targets?
I accidentally sent an incorrect reading, what should I do?
How do I read my meter?
What happens to my Economy Seven (E7) tariff when I have a smart meter installed?
My meter only has one reading, why are you asking me for two?
I have an Economy 7 meter - how do I tell my off-peak (night) reading from my peak (day) reading?