No, you don't have to have a smart meter installed.
We heartily recommend you do, though, as they'll save you a lot of time and hassle, and can even help you use less energy and at cheaper times.
The standard meter you have in your home uses technology that's decades old. With so much of our everyday lives reliant on energy, it makes sense to use the best technology to manage it.
And it's becoming increasingly difficult to source standard meters. They're slowly becoming obsolete as fewer manufacturers are making them, and fewer people want them.
If your standard meter breaks, it could be challenging (for any supplier) to find another standard meter to replace it.
To learn more about smart meters, visit our blog.