What do I need to do when my IHD arrives?

If the energy bill at your property is in 

, you can decide whether to get a smart meter installed, but we recommend letting your landlord know first. Smart Energy GB have provided an 

If the energy bill is in your landlord's name, it's their decision, but you can still ask.

 Can I get a smart meter if I rent my property?

We've made a handy table to help you work out which export tariffs are compatible with each of our import tariffs. Don't have solar and battery storage yet? Our Octopus engineers can install 

Find out more and sign up to different export tariffs below:

Which export tariff can I combine with my import tariff?

From time to time you might see an error message in your usage graphs that says 

It can take a few days for your meter readings to come through to us. If you still don’t see readings after a couple of days, there could be an issue.  

There’s a connection issue with your meter’s ‘comms hub’

The ‘comms hub’ on your meter shares any usage information with us. If you aren’t receiving any bills at all, 

We’re only receiving some of your meter readings

If we’ve stopped receiving your readings, or we’re only receiving some of your half hourly readings, you won’t be able to see your usage graphs and you might see missing readings on your statement. 

If you aren’t receiving any bills from us you won’t be able to see any data in your usage graphs. We can still send you bills for your usage using the meter readings you send us, unless you’re on one of our smart tariffs.

If you haven’t received a bill for a while, get in touch at 

Why are my usage graphs showing an error message?

Smart meters are the next generation of metering technology. 

latest generation of gas and electricity smart meters

Smart meters automatically record how much energy you use, removing the need for you to take manual readings. 

This means no more estimated bills, and access to innovative

where you could get electricity for less!

We release thousands of new appointments every week.

, we'll send you an email when we have appointments available in your area.

 to get booked in - you'll need to choose a date and time that works for you, and we'll sort the rest!

Why wouldn't I be able to have a smart meter installed?

If you have a complex meter set up, like a CT electricity meter.

Is there anything that may impact smart functionality?

If your home does not have a strong enough signal (WAN or Wider Area Network) to connect to the smart meter network

If the distance between your meters is far apart or if there are thick walls between your meters:

What is a smart meter and can I have one?

No, you don't have to have a smart meter installed.

We heartily recommend you do, though, as they'll save you a lot of time and hassle, and can even help you use less energy and at cheaper times.

we'll send you an email when we have appointments in your area. 

 to get booked in - you'll need to choose a date and time that works for you, and we'll sort the rest!

Across the industry, we're upgrading SMETS1 first-generation smart meters by enrolling them in the Data Communications Company (DCC) network so they keep their smart functionality. 

SMETS1 meters that can't be successfully enrolled will be replaced with SMETS2 meters at no additional cost. SMETS2 are the new generation of smart meters; they will stay smart if you switch supplier and offer increased functionality and flexibility to be future-ready for developments in smart tariffs and smart home tech.

Do you have a SMETS1 meter that needs to be upgraded? No worries, we'll be in touch shortly to book you in for your meter upgrade as soon as we have engineers available in your area.

What happens if my traditional meter breaks?

If you have a traditional meter that breaks or have one that is past its 

 Traditional meters are no longer being manufactured or refurbished, making them increasingly difficult to source. 

targets for the national rollout of smart meters

, which requires energy suppliers to take all reasonable steps to install smart meters for all new connections and replacement meters at domestic and non-domestic premises.  

To learn more about smart meters, visit our 

Smart

What can we help you with?