What do I need to do when my IHD arrives?

If the energy bill at your property is in 

, you can decide whether to get a smart meter installed, but we recommend letting your landlord know first. Smart Energy GB have provided an 

If the energy bill is in your landlord's name, it's their decision, but you can still ask.

 Can I get a smart meter if I rent my property?

We've made a handy table to help you work out which export tariffs are compatible with each of our import tariffs. Don't have solar and battery storage yet? Our Octopus engineers can install 

Find out more and sign up to different export tariffs below:

Which export tariff can I combine with my import tariff?

From time to time you might see an error message in your usage graphs that says 

It can take a few days for your meter readings to come through to us. If you still don’t see readings after a couple of days, there could be an issue.  

There’s a connection issue with your meter’s ‘comms hub’

The ‘comms hub’ on your meter shares any usage information with us. If you aren’t receiving any bills at all, 

We’re only receiving some of your meter readings

If we’ve stopped receiving your readings, or we’re only receiving some of your half hourly readings, you won’t be able to see your usage graphs and you might see missing readings on your statement. 

If you aren’t receiving any bills from us you won’t be able to see any data in your usage graphs. We can still send you bills for your usage using the meter readings you send us, unless you’re on one of our smart tariffs.

If you haven’t received a bill for a while, get in touch at 

Why are my usage graphs showing an error message?

No, you don't have to have a smart meter installed.

We heartily recommend you do, though, as they'll save you a lot of time and hassle, and can even help you use less energy and at cheaper times.

The standard meter you have in your home uses technology that's decades old. With so much of our everyday lives reliant on energy, it makes sense to use the best technology to manage it.

And it's becoming increasingly difficult to source standard meters. They're slowly becoming obsolete as fewer manufacturers are making them, and fewer people want them.

If your standard meter breaks, it could be challenging (for any supplier) to find another standard meter to replace it.

To learn more about smart meters, visit our 