It can take up to 14 days for us to connect to your new smart meters and In-Home Display after your installation. You don’t need to get in touch with us about this – we’re already on it. During this time, we won't be able to take automatic readings from your meter, and your In-Home Display may not work.
While we're waiting for your meter to connect, you might receive an email asking for a meter reading. You don't need to do anything, because the engineer will have taken the final meter reading from your old meter during the installation.
Once your meters are fully connected, you’ll see your smart meter data on your In-Home Display and in your app and online account under ‘your meters’. If they aren’t there yet, it means we’re still busy connecting. If it’s been longer than 14 days, get in touch. We have more information about the installation process on our blog.