Home Icon
EnergyHeat pumpsSolar & batteryElectric vehicles
Support
Help and FAQs
Meters

Meters

What can we help you with?

Search Meters FAQs...
What is the difference between generation and export meters?What is the Radio Teleswitch Service (RTS) and what’s it used for?What is a smart meter booster?How long will it take my smart meters to connect after installation?My meter is buzzing / making a noiseWhy is my meter screen blank?What is Octopus Tracker, and how do I join?What is the Smart Export Guarantee Tariff, and how do I join?What is Outgoing Octopus, and how do I join?What is Octopus Go, and how do I join?What is an Economy 7 meter and tariff? What is Agile Octopus, and how do I join?What happens if I have a smart meter?Do you support prepayment meters?Do you send meter readers around?I have a smart meter - why are you asking for meter readings?When should I send a meter reading?I’m on a smart tariff and my meter’s In-Home Display (IHD) screen isn’t working properlyWhat is a smart meter and can I have one?How do I read my non-Octopus smart meter?Why isn’t my Smart Meter’s In Home Display (IHD) screen working?What are your smart meter targets?I accidentally sent an incorrect reading, what should I do?How do I read my meter?What happens to my Economy Seven (E7) tariff when I have a smart meter installed?
  • Help & FAQs
  • About us
  • Press
  • Our tariffs
  • A greener future
  • Tech blog
  • Contact us
  • Complaints
  • Careers
  • Our policies
  • Accessibility
  • Octopus Energy DE
  • Octopus Energy ES
  • Octopus Energy FR
  • Octopus Energy IT
  • Octopus Energy JP
  • Octopus Energy NZ
  • Octopus Energy USA

Octopus Energy Ltd is a company registered in England and Wales.

Registered number: 09263424. Registered office: UK House, 5th floor, 164-182 Oxford Street, London, W1D 1NN.

Modern slavery statement.