A hamburger menu icon
An icon representing a human
Help & FAQs
A greener future
Including any questions you have about your old supplier.
Why do I get paid less for export than I pay for import?
What is Octopus Tracker, and how do I join?
What is the Smart Export Guarantee Tariff, and how do I join?
What is Outgoing Octopus, and how do I join?
What is Octopus Go, and how do I join?
What is a flexible tariff?
What is a fixed tariff?
What is an Economy 7 meter and tariff?
What is Agile Octopus, and how do I join?
Why are tariffs sometimes cheaper if I pay by Direct Debit?
Do you offer Feed-in Tariffs?
What can we help you with?