How do I change tariffs?
You can normally change tariffs on your online account.
Click 'Change my tariff': it's one of the first options under your account balance.
There, you can compare your energy costs on your current tariff to our other available tariffs.
If you see an option you like, you'll be able to switch to it yourself online.
What if I can't see the option to move tariff?
You'll be able to see this option if you're on a variable tariff (like Flexible Octopus), or if you're on another fixed tariff and within 45 days of the end of your contract.
If you have any questions or can't see the option, contact us for help moving to a fixed tariff.
Should I move to a fixed tariff?
Our prices are currently some of the best fixed prices available, and worth considering if you’d like certainty. The decision has to be yours, but we've got more info to help you decide what's best on our blog: Fixed vs Flexible tariffs.