Bills and payments
Including any questions you have about your old supplier.
When will my first Direct Debit go out?
Read answerWhen will I receive a final bill from my old supplier?
Read answerShould I cancel my old supplier's Direct Debit?
Read answerWhat payment methods do you offer?
Read answerWill my monthly payments always stay the same?
Read answerWhat happens if I'm in credit or debit with my old supplier?
Read answerWill I be charged cancellation fees?
Read answerWhat happens if I'm in credit or debit with you?
Read answerHow do I refund the credit on my account?
Read answerWhy do you take an initial payment when my supply starts?
Read answerCan I get current account cash back on my energy with Octopus?
Read answerMy old supplier has offered me a better deal to stay with them – should I take it?
Read answerDo you offer the Warm Home Discount?
Read answerWhy don't you offer online, dual fuel, or Direct Debit discounts?
Read answerWhat can we help you with?
Hey I'm Constantine, welcome to Octopus Energy!
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