Bills and payments
Including any questions you have about your old supplier.
When will my first Direct Debit go out?Read answer
When will I receive a final bill from my old supplier?Read answer
Should I cancel my old supplier's Direct Debit?Read answer
Will my monthly payments always stay the same?Read answer
What happens if I'm in credit or debit with my old supplier?Read answer
Will I be charged cancellation fees?Read answer
What happens if I'm in credit or debit with you?Read answer
Why do you take an initial payment when my supply starts?Read answer
Can I get current account cash back on my energy with Octopus?Read answer
My old supplier has offered me a better deal to stay with them – should I take it?Read answer
Do you offer the Warm Home Discount?Read answer
Why don't you offer online, dual fuel, or Direct Debit discounts?Read answer
What can we help you with?
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