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Help & FAQs
A greener future
Bills And Payments
What is credit data sharing?
What does 'above zero' or 'below zero' mean on my account balance?
When does Octopus send my statements?
My old supplier has offered me a better deal to stay with them – should I take it?
Am I Eligible For Winter Fuel Allowance?
Do you offer the Warm Home Discount?
I have a question about Octopus £50 referrals
Why are tariffs sometimes cheaper if I pay by Direct Debit?
Why do you take an initial payment when my supply starts?
When will I receive a final bill from my old supplier
What extra support is available to customers in vulnerable circumstances?
What happens if I'm in credit or debit my old supplier?
Will I be charged cancellation fees?
Should I cancel my old supplier's Direct Debit?
What payment methods do you offer?
How do my monthly payments work?
How do I refund the credit on my account?
I need help with my energy bill
When will my first Direct Debit go out?
Can I get current account cash back on my energy with Octopus?
What happens if I'm in credit or debit with you?