Bills and payments
Including any questions you have about your old supplier.
When will my first Direct Debit go out?Read answer
When will I receive a final bill from my old supplier?Read answer
Should I cancel my old supplier's Direct Debit?Read answer
Will my monthly payments always stay the same?Read answer
What happens if I'm in credit or debit with my old supplier?Read answer
Will I be charged cancellation fees?Read answer
What happens if I'm in credit or debit with you?Read answer
Why do you take an initial payment when my supply starts?Read answer
Can I get current account cash back on my energy with Octopus?Read answer
My old supplier has offered me a better deal to stay with them – should I take it?Read answer
Do you offer the Warm Home Discount?Read answer
Why don’t you offer online, dual fuel, or Direct Debit discounts?Read answer
What can we help you with?
Hey! Just so you know, your device is fully charged and you're still charging it. Removing the charger will avoid degrading your battery 😊×Close window