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Why do you take an initial payment when my supply starts?

We take this first payment to make sure your account opens in credit. It acts as a bit of a buffer so that if you're using more energy than we expect, your account won't fall into debt early on. You'll be able to adjust your payment in your account once we have more information about your usage.

We've got more information about how we bill you for your energy usage at our blog.

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