A hamburger menu icon
An icon representing a human
Help & FAQs
A greener future
Switching To Us
My old supplier has offered me a better deal to stay with them – should I take it?
Am I Eligible For Winter Fuel Allowance?
Do you offer the Warm Home Discount?
What happens if I have a smart meter?
I have a question about Octopus £50 referrals
Do you support prepayment meters?
Why are tariffs sometimes cheaper if I pay by Direct Debit?
Why do you take an initial payment when my supply starts?
How do I switch to Octopus Energy?
How long will my switch take?
When will I receive a final bill from my old supplier
Do you offer Feed-in Tariffs?
What extra support is available to customers in vulnerable circumstances?
What happens if I'm in credit or debit my old supplier?
Do I need to contact my current energy supplier?
What is the Cold Weather Payment, and how do I know if I’m eligible for it?
Will I be charged cancellation fees?
Should I cancel my old supplier's Direct Debit?
What happens if I'm away when you need a meter reading?
I need help with my energy bill
When will my first Direct Debit go out?