Switching To Us
Switching To Us
When will my first Direct Debit go out?I need help with my energy billWhat happens if I'm away when you need a meter reading?Should I cancel my old supplier's Direct Debit?Will I be charged cancellation fees?What is the Cold Weather Payment, and how do I know if I’m eligible for it?Do I need to contact my current energy supplier?What happens if I'm in credit or debit my old supplier?What extra support is available to customers in vulnerable circumstances?Do you offer Feed-in Tariffs?When will I receive a final bill from my old supplier How long will my switch take? How do I switch to Octopus Energy?Why do you take an initial payment when my supply starts?Why are tariffs sometimes cheaper if I pay by Direct Debit?Do you support prepayment meters?I have a question about Octopus £50 referralsWhat happens if I have a smart meter?Do you offer the Warm Home Discount?My old supplier has offered me a better deal to stay with them – should I take it?What is an Erroneous Transfer (ET)?