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Energy explained

Making energy prices fair

Energy companies have historically been some of the UK’s least trusted businesses. In 2016, we were founded to change that with genuinely fair prices.Find out how we’ve been fighting for fair prices over the last eight years. Not just for our own customers, but for every single household in the UK.

Samsam Farah

Writer

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Energy explained

Help when you're struggling to pay

Need help with your energy bills? Here are all the steps you can take. How to access support from Octopus and other organisations, how to change your payments, find the cheapest tariffs available, reduce your energy consumption and more.

Lil Murdoch

Warm Home Discount Operations Manager

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Energy explained

Energy prices from April 2026, and what they mean for you

Information on energy prices from April 2026, including a breakdown of rates and charges for every region on Flexible Octopus.

Joe Richardson

Operations Director

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Energy explained

What Outstanding Energy Customer Service Looks Like

When you sign up to Octopus, you’re trusting us to get energy to your home. We work hard to honour that trust through outrageously good customer service. Here’s what you can expect from us.

James Doyle

Head of Operations

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Energy explained

Meter Accuracy - what to check if you're worried about your usage

Usage higher than expected? Here are some nifty meter checks you can do to clear up confusion and get your energy questions answered.

Rebecca Gillespie

Product and Marketing Executive

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Energy explained

Five reasons British energy bills are so high

Why are energy bills still so high when renewables are getting cheaper? From outdated gas pricing to billions wasted on "white elephant" projects, the system is broken. Here’s the truth about where your money goes - and how to fix it.

Greg Jackson

Founder

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Energy explained

We should all be as cool as Indiana Jones in the fight for green energy

The old guard has always tried to block progress (and always will). But the clean energy transition is unstoppable. Solar and battery costs are crashing thanks to innovation. A greener, electric future is here - we just need to embrace it.

Greg Jackson

Founder

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Energy explained

Hydrogen for heating: the facts

Hydrogen as a heating fuel faces significant technical and safety challenges compared to natural gas (methane). Here's what the evidence shows:

Phil Steele

Future Technologies Evangelist

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Energy explained

Getting a refund from Octopus just got faster and better

Octopus Energy now delivers refunds in just 1-2 days - the fastest of any major UK supplier. Refund your credit anytime using the app.

Samsam Farah

Writer

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Pricing

Supergroup Smart Home Tariff Workshop

Phil Steele Workshop: Smart Home Tariffs

Phil Steele

Future Technologies Evangelist

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Energy crisis

Energy prices from January 2026, and what they mean for you

Information on energy prices from January 2026, including a breakdown of rates and charges for every region on Flexible Octopus.

Joe Richardson

Operations Director

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Energy explained

Smart Meters: What renters need to know

Smart meters turn rented homes into smarter homes - giving you the power to manage your energy use.

Rebecca Gillespie

Product and Marketing Executive

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Get the inside scoop on energy, technology, and all things Octopus.

Get the inside scoop on energy, technology, and all things Octopus.

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Making energy prices fair

Help when you're struggling to pay

Energy prices from April 2026, and what they mean for you

What Outstanding Energy Customer Service Looks Like

Meter Accuracy - what to check if you're worried about your usage

Five reasons British energy bills are so high

We should all be as cool as Indiana Jones in the fight for green energy

Hydrogen for heating: the facts

Getting a refund from Octopus just got faster and better

Supergroup Smart Home Tariff Workshop

Energy prices from January 2026, and what they mean for you

Smart Meters: What renters need to know