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Energy explained

Making energy prices fair

Energy companies have historically been some of the UK’s least trusted businesses. In 2016, we were founded to change that with genuinely fair prices.Find out how we’ve been fighting for fair prices over the last eight years. Not just for our own customers, but for every single household in the UK.

Samsam Farah

Writer

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Energy explained

Help when you're struggling to pay

Need help with your energy bills? Here are all the steps you can take. How to access support from Octopus and other organisations, how to change your payments, find the cheapest tariffs available, reduce your energy consumption and more.

Lil Murdoch

Warm Home Discount Operations Manager

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Energy explained

Energy prices from April 2026, and what they mean for you

Information on energy prices from April 2026, including a breakdown of rates and charges for every region on Flexible Octopus.

Joe Richardson

Operations Director

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Energy explained

Meter Accuracy - what to check if you're worried about your usage

Usage higher than expected? Here are some nifty meter checks you can do to clear up confusion and get your energy questions answered.

Rebecca Gillespie

Product and Marketing Executive

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Energy explained

Getting a refund from Octopus just got faster and better

Octopus Energy now delivers refunds in just 1-2 days - the fastest of any major UK supplier. Refund your credit anytime using the app.

Samsam Farah

Writer

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Pricing

Supergroup Smart Home Tariff Workshop

Phil Steele Workshop: Smart Home Tariffs

Phil Steele

Future Technologies Evangelist

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Energy explained

Smart Meters: What renters need to know

Smart meters turn rented homes into smarter homes - giving you the power to manage your energy use.

Rebecca Gillespie

Product and Marketing Executive

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Energy explained

Are YOU making these energy mistakes?

Worried you're making these costly energy mistakes? From leaving heating on constantly to overfilling your kettle, these common errors could be costing you. Here's how to fix them, and save money.

Samsam Farah

Writer

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Energy explained

The Autumn Budget 2025 is out now: here's what it means for your energy bill

Our early read on the 2025 Budget: some policy costs are being removed from bills, ECO scheme scrapped, new tax on EVs and more.

Sam Whitworth

Energy Market Regulation Advisor

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Energy explained

The smart meter rollout: your questions answered

The UK’s smart meter rollout is powering ahead, giving households real-time insights into their energy use, making it easier to cut costs, shrink carbon footprints, and stay future-ready.

Rebecca Gillespie

Product and Marketing Executive

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Energy explained

SMETS1 vs SMETS2: Why the Upgrade Matters

We're upgrading old SMETS1 smart meters to the newer SMETS2 models.

Rebecca Gillespie

Product and Marketing Executive

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Energy explained

Smart meter myth busters

Wondering about smart meter myths? We separate fact from fiction on accuracy, privacy, and how they affect your energy bills.

Rebecca Gillespie

Product and Marketing Executive

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Get the inside scoop on energy, technology, and all things Octopus.

Get the inside scoop on energy, technology, and all things Octopus.

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Making energy prices fair

Help when you're struggling to pay

Energy prices from April 2026, and what they mean for you

Meter Accuracy - what to check if you're worried about your usage

Getting a refund from Octopus just got faster and better

Supergroup Smart Home Tariff Workshop

Smart Meters: What renters need to know

Are YOU making these energy mistakes?

The Autumn Budget 2025 is out now: here's what it means for your energy bill

The smart meter rollout: your questions answered

SMETS1 vs SMETS2: Why the Upgrade Matters

Smart meter myth busters