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I need help with my energy bill

We’ve worked hard to make our energy statements as clear and simple as possible. But, if there’s anything you’re not sure about or something doesn’t look right – whether there’s an unexpected charge or credit, missing charges, or you’re waiting for a £50 referral reward – we can help.

Head to our handy guide to Understanding your energy statement, which also includes a downloadable sample bill with handy annotations and tips.

What can we help you with?

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