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Bills And Payments

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What is credit data sharing?What does 'above zero' or 'below zero' mean on my account balance?When does Octopus send my statements?My old supplier has offered me a better deal to stay with them – should I take it?Am I Eligible For Winter Fuel Allowance?Do you offer the Warm Home Discount?I have a question about Octopus £50 referralsWhy are tariffs sometimes cheaper if I pay by Direct Debit?Why do you take an initial payment when my supply starts?When will I receive a final bill from my old supplierWhat extra support is available to customers in vulnerable circumstances?What happens if I'm in credit or debit my old supplier?Will I be charged cancellation fees?Should I cancel my old supplier's Direct Debit?How can I track my business' energy usage and spending?What payment methods do you offer?How do my monthly payments work?How do I refund the credit on my account?I need help with my energy billWhen will my first Direct Debit go out?Can I get current account cash back on my energy with Octopus?What happens if I'm in credit or debit with you?
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Octopus Energy Ltd is a company registered in England and Wales. Company number: 09263424. Octopus Energy Services Ltd is authorised and regulated by the Financial Conduct Authority as a credit broker and not a lender, firm reference number 1033722. Company number: 10434397.

Registered address: UK House, 5th floor, 164-182 Oxford Street, London, W1D 1NN.