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Switching To Us

Switching To Us

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What is an Erroneous Transfer (ET)?My old supplier has offered me a better deal to stay with them – should I take it?Am I Eligible For Winter Fuel Allowance?Do you offer the Warm Home Discount?What happens if I have a smart meter?I have a question about Octopus £50 referralsDo you support prepayment meters?Why are tariffs sometimes cheaper if I pay by Direct Debit?Why do you take an initial payment when my supply starts? How do I switch to Octopus Energy? How long will my switch take?When will I receive a final bill from my old supplierDo you offer Feed-in Tariffs?What extra support is available to customers in vulnerable circumstances?What happens if I'm in credit or debit my old supplier?Do I need to contact my current energy supplier?What is the Cold Weather Payment, and how do I know if I’m eligible for it?Will I be charged cancellation fees?Should I cancel my old supplier's Direct Debit?What happens if I'm away when you need a meter reading?I need help with my energy billWhen will my first Direct Debit go out?
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Octopus Energy Ltd is a company registered in England and Wales.

Registered number: 09263424. Registered office: UK House, 5th floor, 164-182 Oxford Street, London, W1D 1NN.

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