If you have a smart meter, you’ll receive a statement every month. If you’d like to change the date you receive your statements, get in touch to let us know.
If you have a non-smart meter, we do things a little differently. We won’t send you a statement every month. Instead, you can send us your readings and we’ll send you a statement within a few days. If you don’t send us readings, we’ll send you an estimated bill every three months.
We do it this way because we want to avoid estimating your energy usage where possible. Real meter readings make your statements a lot more accurate. There’s more information about why we don’t send monthly statements on our blog.