Why is my meter screen blank?

There are a few reasons why your meter might be blank and not playing ball.

Try these things

• It might be sleeping

  Press one of the buttons on the meter to see if it wakes up.

• There may have been a power cut

  Check if anything else has lost power. If there's been a power cut – wait for your smart meter to reboot.

For customers with prepayment meters:

If the screen says "OFF", you'll need to reconnect the meter before you can use electricity or gas.

Read how to reconnect your meter here.

If you haven't got electricity or gas:

If you've tried the above and it still hasn't turned your power back on, or you're having trouble following the reconnection instructions, get in touch and one of our team can help.