Why has a meter reader turned up at my house?

We know it can feel a bit surprising when someone turns up wanting to read your meter and you weren't expecting them. But there is a good reason it happens.

We need to get regular meter readings to make sure your bills are accurate, so we send out our readers when a home hasn't submitted them recently.

Our teams make tens of thousands of these visits every month. Due to this massive volume, it's not possible to schedule an exact time for everyone, which is why they usually happen as an unannounced, "surprise" visit.

Find out how to tell they're a genuine meter reader sent by Octopus.