Top up meter error codes and messages

If something's wrong with your top up meter, key or card, your meter will show an error code or message.

Here are the most common errors, along with advice on what to do next.

Electricity meters

If your screen is blank

This happens when your meter goes into fail-safe mode, usually after a power cut.

We’ll need to replace your meter, but you can top up as normal until we do.

Get in touch and we’ll book an appointment to get your meter replaced.

If your meter shows an error code

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Gas meters

If your screen is blank

Your gas meter’s screen turns itself off to save battery. Press the red A button on the meter to wake up the screen.

If your meter shows an error message

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