A picture of an Octopus Energy operations specialists answering a customer query

Ways to get in touch

Don’t spend a lifetime waiting on the phone

No one likes waiting for half an hour just to speak to someone, and only then start explaining why you’re calling!

Online is the best way to get in touch with our customer service team, 7 days/week (usually responding within the hour). It means we can fix your problems while you get on with your day.

Any of these will get to us.



Facebook messenger


“The set-up was very easy and quick and all questions have almost immediately been answered. It really is very unique and to have such customer service.”

Teddy B

5/5 on Trustpilot

Speak to us

If you have an urgent issue you can always call us for help.

Call us

Octopus Energy Ltd is a company registered in England and Wales. Registered number: 09263424. Registered office: 33 Holborn, London, EC1N 2HT. Trading office: 20-24 Broadwick Street, London, W1F 8HT

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