I can’t afford to pay off the debt on my meter, what can I do?

If you are struggling with the charges on your meter, or topping up, please contact us and one of our friendly team members will see what we can do to help. We know it can be hard to ask for help, but we don't want anyone to suffer in silence.

You may be eligible for help from our £40 million Octo Assist fund, which is designed to support those who need it most. Check out our guide to applying for Octo Assist.

The fund is also covered in our guide for customers who are struggling to pay, along with lots of other resources to help you get back on track.