We can help if you’re in financial difficulty.
Many people struggle to pay their bills at some point in their lives, and asking for help can be the hardest thing – but the most important thing you can do is get in touch. Our team is here to listen, and we’ll work with you to find a way through.
Help us help you
Creating a budget with Paylink helps us understand a bit more about your financial situation. You’ll need to provide information on what you're earning and what you're spending, and then Paylink will securely share this information with us.
We know this can be uncomfortable, but please don’t worry. We’ll only use the information you provide to work out what support suits you best.
Once you've completed your Paylink budget, we'll be able to offer you advice and support that's most appropriate for your circumstances. For example, you may be eligible for Octo Assist, our 15 million fund to help customers most in need. Through Octo Assist, we can offer support like standing charge holidays, direct bill support, or a free electric blanket.
You can find everything you need to know about how we’re supporting customers at our blog.
Even if you don't qualify for direct financial assistance, we don’t need you to repay everything straight away. We may suggest an extended payment plan which means you can spread repayments over a longer period of time.
There's lots of other support we can offer, which is usually some combination of:
- Ensuring you’re on our cheapest tariff, and are aware of any financial assistance you may be eligible for.
- Fitting a smart meter, helping you better understand how your home uses energy.
- Providing tips and advice that help you save energy and money.
- Directing you to suitable - and independent - debt advice organisations.
Get in touch with independent experts directly:
StepChange Debt Charity www.stepchange.org 0800 138 1111
Debt Advice Foundation www.debtadvicefoundation.org 0800 043 40 50
National Debtline www.nationaldebtline.org 0808 808 4000
Citizens Advice www.citizensadvice.org.uk/energy 0808 223 1133 (Wales: 03444 77 20 20)
PayPlan www.payplan.com 0800 280 2816
Hey I'm Constantine, welcome to Octopus Energy!×Close window