What if my top up didn’t work or I have lost my key or card?

It's worth checking our "Where has my top up gone" FAQ here.

If the credit you've topped up hasn't appeared on your meter, your key / card may be damaged or faulty.

If you have a smart prepayment meter, you can request a new card online here.

If you have a traditional prepayment meter, please contact us and we will be able to send you a new one.