Use up all the credit on your meter before you plug in your new key
This is important, otherwise your new key will wipe your existing credit.
Plug your Octopus key into the meter and wait for 60 seconds
This will register your key. Once that’s done, we’ll be your official supplier.
After topping up, plug your Octopus key back into your meter and wait for 5 seconds. This transfers your credit from the key to your meter.
Plug the new card into your meter and wait 60 seconds
Make sure the gold chip on your gas card is facing up. This will register your card. Once that’s done, we’ll be your official supplier of renewable gas. Plugging in your new card won’t wipe any credit you already have on the meter.
After topping up, insert the card back into your meter and press the red ‘A’ button
This transfers your credit from the card to your meter.