Account

An icon representing a human

How can I tell if I'm using prepayment emergency credit?

This depends on the type of prepayment meter you have.

L&G

Electricity

  1. Press the green A button to wake up the meter screen.

  2. Continue pressing the green A button until you reach the screen with "EMCRD" - normally the third one after waking up the screen.

  3. This screen tells you how much emergency credit you have left.

Gas

  1. Press the red A button to wake up the meter screen.

  2. You should see a screen saying "Credit" and underneath "EmCr" with a value remaining.

  3. If the EmCr value is followed by "Acc" the emergency credit is not in use.

  4. If the EmCr value is followed by "Rem" then the emergency credit is being used.

EDMI

Electricity

  1. Press the OK button to wake up the meter screen.

  2. The screen will cycle between "EC remain" - which shows how much emergency credit is left - and "Min Topup"

Gas

  1. Press the OK button to wake up the meter screen.

  2. The screen will cycle between "EC remain" - which shows how much emergency credit is left - and "Min Topup"

What can we help you with?

We use cookies to provide a great experience. If you're happy with this, continue browsing. Read more.