Your meter can have 3 different kinds of debt:
Emergency Credit and Friendly Credit debt
debt transferred from a previous supplier, or a previous Direct Debit account with Octopus
discretionary credit debt
You’ll see any energy debt you’ve built up in your Octopus account, or on the meter itself. And depending on the type of debt, you’ll pay it back in different ways.
If there’s debt on your meter that isn’t yours, get in touch with us with proof of the date you moved into the property (eg. a tenancy agreement or contract). If we're connected to your meter, we’ll be able to double check your balance on the moving day, so you don't need to do anything else.
When your meter runs out of credit, there’s Emergency Credit (which can be used at any time) and Friendly Credit, which is available 4pm - 10am Monday - Friday, all weekend and Bank Holidays.
If you use up all £10 of your Emergency Credit, or if you use any Friendly Credit, your meter will start to build up debt. Your daily standing charge will also be added to this debt.
You’ll have to pay back any Emergency Credit, Friendly Credit, and standing charge debt in full the next time you top up. Any top up that's left after the debt has been repaid will be added to your meter as credit.
If you’ve got debt that was transferred over to us from a previous supplier, you’ll pay this back at a default rate of £3.50 a week. If you'd like to change this amount, get in touch with us.
If we’ve transferred debt to your meter from a previous Direct Debit account held with Bulb, we’ll arrange a repayment plan with you individually. We’ll take an agreed amount off your meter balance every day until the total debt has been repaid.
We’ll take an amount off your meter balance every day until the discretionary credit debt has been repaid. This will be repaid at a default rate of £3.50 a week, unless we've agreed a different amount with you.