Top up meters are a convenient and cost-effective way to manage your energy bills. With Smart Pay As You Go (SPAYG), you have even more control over your energy usage and benefit from our most affordable standard tariff. However, Smart Pay As you Go may not be suitable for everyone, and it’s important to consider your specific needs before choosing this payment method.
Smart Pay As You Go might not be the best choice if you require a constant supply of hot water or electricity, due to the risk of being disconnected if you run out of credit. If you're already using prepayment and have concerns about its safety, please get in touch with us so we can discuss your options.
You can also sign up to our Priority Services Register to let us know if you would benefit from any extra support while you’re a prepayment customer with us. For example, if you have medical equipment which requires a constant electricity supply, the Priority Services Register lets us know straight away to provide support if there’s a prolonged outage.
We only recommend prepayment meters if your meters are easily accessible and you’re able to top up safely. With Smart Pay As You Go, you’ll be able to top up online or using the app, but you might still need to access your meters or use a store to top up.
We do our best to ensure you don’t lose energy supply. We offer friendly credit hours during weekends and evenings, allowing you to run out of credit without losing supply. Additionally, each Smart Pay As You Go meter has £10 emergency credit available for unexpected situations. Please note these amounts will need to be repaid the next time you top up. We have more information about how we can help if you’re struggling to pay for your energy at our website.