How we reach out to customers who aren't paying
Paying for the energy you use is an important responsibility. We like to be transparent – so we've written about what we do to reach the tiny percentage of our customers don't pay their bills.
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All Energy crisis Business energy Energy explained Green Our community Greg Jackson, CEO Careers Octopus news Green home tech Flexibility & smart energyPaying for the energy you use is an important responsibility. We like to be transparent – so we've written about what we do to reach the tiny percentage of our customers don't pay their bills.
We talk to 30,000 customers every day, so we know many people are worried about the cost of energy.
If you’re one of those people, here's what you can do next.
How does war between Russia and Ukraine impact energy prices in the UK? In this blog post, we'll give insight into what's going on in the global wholesale energy market, to help you better understand trends in UK tariff prices. Now more than ever, while the gas crisis sees energy prices reach all time highs, we're committed to fair prices that truly reflect the cost of the energy we supply you.
28 energy suppliers went bust in 2021, so some customers are understandably wondering if their supplier could be going the same way. We're different: the UK's fifth largest supplier (and now operating in 14 countries globally). Read all about how we've scaled and how we're supporting customers through the crisis.
The wholesale cost of energy is a big chunk of your bill – and to understand why it varies, it's helpful to know a bit about how the energy market works.
Energy bills. They're a decent chunk of household expenses, yet many don't know where their money goes.
We’re proud to say the way we look after our customers has made us one of the UK’s top energy companies. But of course, we’re not perfect.
Excellent customer service means being accountable and transparent: owning it when things go wrong, fixing our mistakes and making it up to people.
In 2018, after several small energy suppliers went bust, we wrote about what to look out for in a supplier that's at risk of going bust. Read more about it, and find out how our unique business model and sound backing mean we're here to stay.
2020 has been a year like no other. We unpack what this has meant for wholesale energy prices.
Many people experience financial difficulty at some point in their lives, and in those moments, we’ll do whatever we can to help take that burden off your shoulders.
You might’ve read last week that some energy prices will fall this winter as Ofgem adjusts its energy price cap to reflect lower wholesale prices. This means that around 11 million households will see an average of £75 slashed from their yearly bills.
Surprise debt is a big problem in energy. Find out how we're working to tackle this issue head-on with our customers with regular account health check-ups...
Customers on our standard Flexible Octopus tariff will see a price cut of around £30 per year* – that’s a 2% drop for electricity, and a 4% drop for gas.
We’re often asked whether you should go for an Octopus Fixed or Flexible Octopus tariff and how we set the price for each. Read on for the answer...
What does the increase mean for you?
We’ve created this walk through to answer your questions, show you where you can find your referral code, when you can expect to receive your referral payments and how we pay these rewards to you.
We're delighted with the PM's decision to enforce an energy price cap to stop millions of families being ripped off.
One of the first Octopus Tracker customers shares what he thinks about the new tariff and its features.
Tracking the wholesale energy cost ensures you always get good value, and importantly, enables you to use energy in a way that's cheaper for you and better for the planet.
A price cap on energy prices will create a fairer energy market for UK consumers and end the misery of millions overpaying on Big Six exploitative tariffs.
If energy companies want to offer low prices to win new customers, they should have to give good prices to all their customers. That's why we support the proposals for a relative price cap.
Octopus Energy is Supporting John Penrose's Proposed "Relative Cap" On Energy Company Prices
We take a closer look at claims that the big suppliers are expensive because they have to pay obligations that smaller suppliers don't.
A look at what's happened to the wholesale cost of energy over the past 12 months, and what it means for bills.
3 questions to ask when your old supplier tries to stop you switching.
The BBC has covered our analysis of Tease and Squeeze energy pricing. Here we share more details on methodology and data.
We believe that when choosing a supplier, customers should be aware of likely future pricing.
Beneath the glittering facade of cheap fixed deals lies a snarling beast called the Standard Variable Tariff (SVT), which pounces the moment you forget to run (or switch).
Hey I'm Constantine, welcome to Octopus Energy!
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