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Energy explained

What Outstanding Energy Customer Service Looks Like

When you sign up to Octopus, you’re trusting us to get energy to your home. We work hard to honour that trust through outrageously good customer service. Here’s what you can expect from us.

James Doyle

Head of Operations

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Our community

We're giving 100 teams the chance to win 11 FREE Octopus football kits.

Football brings people together, and at Octopus, we’re proud to champion community, fairness, and support every step of the way.So far, we’ve supported over 4,000 grassroots clubs across the UK with free kits — helping thousands of young players, from school teams and local clubs to charities who are struggling to get funding, look and feel their best while they play the sport they love.

Luca Gittens

Junior Product & Marketing Manager

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Pricing

How do I get the energy price cut from April 2026?

Energy prices are dropping from April 1st, driven by the government cutting some levies from electricity bills. You don’t need to do anything: we’ll automatically apply the savings to your tariff.Here’s what you need to know.

Sam Whitworth

Energy Market Regulation Advisor

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Energy explained

Meter Accuracy - what to check if you're worried about your usage

Usage higher than expected? Here are some nifty meter checks you can do to clear up confusion and get your energy questions answered.

Rebecca Gillespie

Product and Marketing Executive

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Energy crisis

Real help, delivered by real people, when it really matters

Bills are high at the moment and it's always toughest in winter. Don't suffer in silence. We know we're not perfect, but we have a brilliant team who really care about our customers and can help if you're struggling. Thanks to them, we've just been named a Which? Recommended Supplier for the ninth year in a row.

Nicki Slater-Arnold

Writer

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Feed-in Tariff (FIT) vs Export Tariff - what’s the difference?

The Feed-in Tariff (FIT) scheme and export tariffs both compensate renewable energy producers. However, they do vary in purpose, structure, and setup.But what happens if you already have FIT and want an export tariff?

Rebecca Gillespie

Product and Marketing Executive

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Pricing

The latest from the Octoverse: Winter edition

We know energy bills can feel overwhelming this time of year, so we wanted to give you the latest updates from Octopus: tools, news and more to help you keep warm and keep control of your bills.

Samsam Farah

Writer

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Our community

Meet Octo-Girl, the comic hero made by one of our young fans

13 year old Catalina from Bath drew a wonderful comic about her hero named Octo-girl and Santa delivering heat pumps. Have a look at her art.

Samsam Farah

Writer

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Energy explained

Hydrogen for heating: the facts

Hydrogen as a heating fuel faces significant technical and safety challenges compared to natural gas (methane). Here's what the evidence shows:

Phil Steele

Future Technologies Evangelist

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Energy explained

Getting a refund from Octopus just got faster and better

Octopus Energy now delivers refunds in just 1-2 days - the fastest of any major UK supplier. Refund your credit anytime using the app.

Samsam Farah

Writer

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Pricing

Supergroup Smart Home Tariff Workshop

Phil Steele Workshop: Smart Home Tariffs

Phil Steele

Future Technologies Evangelist

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Energy crisis

Energy prices from January 2026, and what they mean for you

Information on energy prices from January 2026, including a breakdown of rates and charges for every region on Flexible Octopus.

Joe Richardson

Operations Director

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Into the Octo-verse

Get the inside scoop on energy, technology, and all things Octopus.

Get the inside scoop on energy, technology, and all things Octopus.

Browse categories

What Outstanding Energy Customer Service Looks Like

We're giving 100 teams the chance to win 11 FREE Octopus football kits.

How do I get the energy price cut from April 2026?

Meter Accuracy - what to check if you're worried about your usage

Real help, delivered by real people, when it really matters

Feed-in Tariff (FIT) vs Export Tariff - what’s the difference?

The latest from the Octoverse: Winter edition

Meet Octo-Girl, the comic hero made by one of our young fans

Hydrogen for heating: the facts

Getting a refund from Octopus just got faster and better

Supergroup Smart Home Tariff Workshop

Energy prices from January 2026, and what they mean for you