Konnichiwa Kraken! Tech platform licensed by Tokyo Gas to manage 3 million Japanese homes

  • Octopus Energy’s Kraken platform finds first licensee in Japan with Tokyo Gas 
  • Proprietary system will manage 3 million electricity customers in Japan
  • Potential to expand to further 10 million gas customers in the future

London/Tokyo, 12 October 2023 - Octopus Energy Group’s Kraken platform spreads its tentacles even further, as it signs with Tokyo Gas to turbocharge the Japanese giant’s large-scale digital and operational transformation project.

Initially managing 3 million of its electricity customers across Japan, the deal includes the possibility of 10 million further gas accounts being migrated onto the system at a later date.

Tokyo Gas is the first company in Japan to license the platform. It will empower the energy supplier to build and deploy green energy products faster, and provide more flexibility for its team to deal with customers creatively and efficiently.

Kraken connects up all parts of the energy system, from customer billing to flexible management of renewable generation and other energy devices  – and is also revolutionising service for other utilities such as water and broadband.  

It will help Tokyo Gas in its commitment to reduce greenhouse gas emissions and promote the use of renewable energy. The company plans to generate 6 million kilowatts (kW) of its power from renewable energy sources by 2030, made possible through smart engineering and technology like Kraken.

The partnership builds on the successful launch of Kraken in the country in December 2020, when Tokyo Gas and Octopus Energy set up energy retailer TG Octopus Energy.

Following previous deals with companies such as E.ON, EDF Energy and Origin Energy, this latest announcement means that the Kraken platform now has the potential to manage 40-50 million energy, water and broadband accounts worldwide. This is halfway to the company's goal of 100 million customer accounts on Kraken by 2027.

Commenting on the licensing agreement, Tokyo Gas CEO Shinichi Sasayama said: "We visited Octopus Energy and Kraken in London back in 2019, and were impressed by  their excellent business model and the platform that supports it. We are delighted that just a few years later Tokyo Gas is the first company in Japan to license the Kraken platform.” 

“This system will help us to achieve our goal of providing reliable, sustainable and affordable energy to our customers across Japan. With this new support, we will continue to develop various electricity rate plans more swiftly than ever before, and strive to provide new values through services that are closely aligned with our customers' needs."

Octopus Energy Founder Greg Jackson added: "Japan is the largest competitive energy market in the world – and no company is more respected than Tokyo Gas. Combined with Japan’s stringent requirements for customer service and the need to decarbonise rapidly, it’s a huge privilege for Kraken to be chosen. Deepening our partnership with Tokyo Gas will help drive cleaner energy faster and cheaper in the UK and around the world.”

Kraken is a cloud-based, scalable energy management platform that enables energy suppliers to manage their customer service more efficiently, provide better products and help customers see their energy consumption in real-time. 

The platform has already been used by Octopus Energy to manage millions of customers across the UK, USA, Australia, New Zealand, Japan and a large portion of mainland Europe and is licensed to energy, water and broadband utilities across the globe.

The system has enabled Octopus Energy to top customer service tables since its inception, as the only energy company to receive Which? Recommended status 6 years in a row. The company and all of its subsidiary brands also benefit from 5* trustpilot reviews.


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About Kraken Technologies

Kraken Technologies offers a best-in-class end-to-end platform for energy supply, and is operating in the UK, Japan, US, New Zealand, Australia and most of mainland Europe. Kraken’s proprietary platform is contracted to serve 40 million energy accounts across the globe through licensees, with the potential for further 10 million to follow soon. Its first client was Octopus Energy where Kraken manages 5.8 million retail customers globally and over 60,000 business customers (the largest of which is Arsenal FC). 

Based on advanced data and machine learning capabilities, Kraken automates much of the energy supply chain to allow outstanding service and efficiency as the world transitions to a decentralised, decarbonised energy system. 

Kraken Technologies is part of Octopus Energy Group and was developed to enable select third parties to take advantage of the technologies developed by Octopus Energy. It has already been licensed by major global players including Origin Energy, E.ON and EDF.


About Octopus Energy Group

Octopus Energy is a global energy and technology group, driving the affordable, green energy system of the future. Its operations span 17 countries and the entire energy value chain. The group invests in, builds and flexibly manages renewable energy, operating a £6 billion portfolio of projects – one of Europe’s largest.

Octopus serves 5.8 million customers globally through its retail arm, and has licensed its advanced data and machine learning platform, Kraken, to support 40 million customer accounts worldwide through licensing deals with companies such as EDF, E.ON and Origin Energy, with the potential for further 10 million to follow soon.

Kraken enables Octopus to drive the electrification of heat and transport through smart tariffs and innovative cleantech. Backed by pension funds, investors and energy giants, Octopus Energy Group businesses deliver cheaper, greener energy and cutting-edge tech to countries and customers worldwide.

For more information, check out our website.

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