Octopus Energy boss Greg Jackson answers customer questions live on Martin Lewis’ Money Show
- Greg Jackson is the first CEO of a large energy retailer to answer Martin Lewis’ questions live on air
- The two industry experts come together to help customers save on their energy bills this winter
- Jackson explains need for market reform to move to renewable energy sooner
London Tuesday 8th November - This evening, the founder and CEO of Octopus Energy, Greg Jackson, joined consumer champion Martin Lewis on his flagship TV show on ITV.
It is the first time a CEO of a large energy retailer has come on The Martin Lewis Money Show to respond to questions from the British public live on air.
Regarding his first time on the show, Greg Jackson said: “The crisis is so stressful for millions of people, and energy bosses have a duty to talk to customers, and to listen to them. Difficult conversations are often the most important and Martin’s show is one of the key places people turn for information and advice.”
Prior to the show, Lewis asked his followers on Twitter to send in their questions for Jackson. Nearly 500 people responded, asking about topics such as smart meters, green tariffs and solutions to the energy crisis. Amongst the tweets were many praising Octopus’s service:
On the show, Jackson outlined the outdated energy market in the UK which means even though green energy is cheaper to produce, it ends up as expensive as dirty gas. Following a mention that the government is considering changing this, Greg added: “If we'd moved to renewables sooner as a nation, the crisis would be less bad now. And we can’t carry on like this, we have to escape from these colossal gas prices from the global markets.”
Octopus Energy recently announced it has been selected to take on Bulb’s 1.5 million customers, bringing an end to taxpayer losses and uncertainty for Bulb customers and employees. Martin Lewis said on the BBC that this was a ‘decent result’ for Bulb customers.
Martin said: “Octopus has a really high customer service rating in polls I’ve done. I did a lot of research and surveys on which companies were best at transferring customers and who made it as painless as possible, and Octopus came top.”
Lewis was referring to a nationwide survey his ‘Money Saving Expert’ website ran earlier this year, asking readers whose energy supplier had gone bust about their experience of being transferred to a new firm.
Octopus Energy launched to the market in 2016 with the aim to make energy fairer, greener and cheaper. From the outset, Octopus followed a path of transparent and clear communication – and it has continued to do so throughout the energy crisis, often singled out by industry experts for doing so.
Around the price cap change in April this year, Lewis praised the company, tweeting that Octopus had “schooled other big providers on how to communicate and do customer service in an energy crisis.”
Octopus Energy is the only energy supplier recommended by Which? for five years in a row, 5 star rated on Trustpilot and the most awarded energy supplier in the country.
Since the start of the energy crisis, Octopus has absorbed £150 million of the cost increase on behalf of its customers, and used 100% of its profits to keep energy bills as low as possible. It supports customers who are struggling with a £15 million OctoAssist fund, is sending 10,000 free electric blankets to its most vulnerable customers and its Energy Helpers will visit 500,000 customer homes this winter to offer actionable and personal advice to lower bills.
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About Octopus Energy Group
Octopus Energy Group is a global energy tech pioneer, launched in 2016 to use technology to unlock a customer focused and affordable green energy revolution. It is part of Octopus Group, which is a certified BCorp. With operations in 14 countries, Octopus Energy Group's mission is going global.
Octopus’s domestic energy arm already serves 4.9 million customers with cheaper greener power, through Octopus Energy, M&S Energy, Affect Energy, Ebico, London Power and Co-op Energy. Octopus Electric Vehicles is helping make clean transport cheaper and easier, and Octopus Energy Services is bringing smart products to thousands of homes. Octopus Energy Generation is one of Europe’s largest investors in renewable energy, managing a £4.4 billion portfolio of renewable energy assets throughout the continent.
All of these are made possible by Octopus’s tech arm, Kraken Technologies, which offers a proprietary, in-house platform based on advanced data and machine learning capabilities, Kraken automates much of the energy supply chain to allow outstanding service and efficiency as the world transitions to a decentralised, decarbonised energy system. This technology has been licensed to support over 28 million customer accounts worldwide, through deals with EDF Energy, Good Energy, E.ON energy and Origin Energy.
In December 2021, Octopus Energy Group was valued at approximately $5 billion following investments from Generation Investment Management and Canada Pensions Plan Investments Board. Both investors back businesses that drive sustainability, promote green energy and tackle climate change. It was the company’s third major investment round since launching to the market.
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