Octopus Energy agrees sale of Shell Energy Broadband

6th February 2024, London - Octopus Energy has agreed to sell the broadband arm of Shell Energy Retail following the acquisition of the company in December 2023.

After careful consideration, the company has selected the shareholders of TalkTalk, an established retailer in the telecoms market, as the buyer of Shell Energy Broadband. TalkTalk already has vast experience in the market, has demonstrated great customer care and uses state-of-the-art proprietary technology to look after its customers.

Shell Energy is already supported by TalkTalk's platform, so transferring to them ensures a smooth transition for all customers involved, which is the highest priority for both companies and the best outcome for customers. 

The migration process will begin in the coming months. For now, customers should sit tight; they will be contacted once their account is ready to move over to TalkTalk’s systems. 

Until migration, Shell Energy Broadband customers will be looked after by the same teams as before.

Hey I'm Constantine, welcome to Octopus Energy!