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All Pricing Policy Energy crisis Business energy Green Our community Greg Jackson, CEO Careers Octopus news Green home tech Flexibility & smart energyWhy do you build up credit? Can you refund your money if you think there's too much in your account? In this blog, we'll help you make sense of the direct debit cycle and why your balance varies throughout the year when you pay by fixed Direct Debit.
Information on energy prices from Oct 2024, including a breakdown of rates and charges for every region on Flexible Octopus.
Our helpful guide on what to check when choosing your energy supplier. We know a fair price is what people want most from their energy supplier but there’s more to consider when comparing suppliers or using energy switching websites to find a cheaper deal.
Information on discounted prices from July 2024 including a breakdown of rates and charges for every region on Flexible Octopus.
Here, you can find information about the reliability of smart meters, how they can sometimes have issues we can fix, and how they work with In-Home Displays (IHDs).
Information on discounted prices from April 2024 including a breakdown of rates and charges for every region on Flexible Octopus.
Energy companies have historically been some of the UK’s least trusted businesses. In 2016, we were founded to change that with genuinely fair prices.
Find out how we’ve been fighting for fair prices over the last eight years. Not just for our own customers, but for every single household in the UK.
Smart meters don’t just make your energy billing easier and more accurate, as a fundamental building block for a green energy revolution they're easily worthwhile.
Information on discounted prices from January 2024 including a breakdown of rates and charges for every region on Flexible Octopus.
Need help with your energy bills? Here are all the steps you can take. How to access support from Octopus and other organisations, how to change your payments, find the cheapest tariffs available, reduce your energy consumption and more.
Information on discounted prices from October 2023 including a breakdown of rates and charges for every region on Flexible Octopus.
Our smart tariffs give you access to extremely cheap and green energy. Yet it’s important to remember that these are beta products and that will occasionally mean little hiccups. Here's how we work to solve them, and how you can help.
When you sign up to Octopus, you’re trusting us to get energy to your home. We work hard to honour that trust through outrageously good customer service. Here’s what you can expect from us.
Green energy isn't all solar panels and wind farms - the grid itself is central to keeping the lights on and building a cheaper, greener energy system; so how exactly does it work?
Electric vehicles are still far cheaper, and of course, greener, to run than the fossil-fuel-guzzling alternatives. In this blog we’ll explain a whole host of ways that electric vehicles can help you navigate the energy crisis.
Everything you need to know about the Warm Home Discount for 2024 / 2025.
Saving Sessions are the start of a new era in energy, where people get paid for the energy they don't use at the busiest times of day. Get the answers to all of your burning questions below.
Information on discounted prices from January including a breakdown of rates and charges for every region on Flexible Octopus.
Here’s how it’ll work in four simple steps:
Step 1: Book your appointment
Step 2: Our engineer will come and install your meter
Step 3: We'll get connected
Step 4: Let the savings commence!
We’re training hundreds of energy experts to travel the country giving specially tailored, genuinely impactful energy-saving advice to 500,000 customers who need it most.
An Energy Tariff Deficit Fund, implemented prior to October price cap increases, would allow customer bills to be held at or around their current level of £1,971 for the next 3 years and decreased after that down to an estimated £1,100 over ten years.
Find out about Balance Forecast: a new account tool to shed light on how your payments and charges impact your energy account balance long term.
Intelligent Octopus Go is our smartest EV tariff, with six hours of smart charging every night at a super low rate.
You'll get cheap electricity between 11.30pm and 5.30am, as well as super cheap electricity for any Smart Charging.
Our latest integration with Ohme enables Octopus to provide Smart Charging directly through your Ohme charger; a greener solution that keeps money in your pocket.
'But what about when the wind's not blowing?'... It's a question we get all the time – so we wanted to catalog in one place some of the innovative flexibility technologies we're working on to ensure we can power our world 100% green, 100% of the time.
The Price Cap is not responsible for the demise of energy companies.
As people move away from burning gas to heat our homes and our water, we thought we’d put together a blog explaining how we can help remove your gas meter and cap your supply safely.
Save time and hassle when you move by following these useful tips.
This guest blog looks at the staggering impact of Covid 19 on the energy system over the last year, and what it can tell us as we look forwards into 2021 and beyond.
Wondering how to take a meter reading? It's super simple. Our guide lets you know how to read meters, whether you have a traditional non-smart meter, a SMETS1 smart meter in dumb mode, or a connected SMETS1 or SMETS2 meter.
Our team of energy experts knock doors around the UK to help people think about switching to our affordable, renewable power. Here's a little info about this part of our business.
In this blog series, our energy procurement team will give the scoop on the market conditions that have led to particular changes in our Agile tariff's rates.
Understanding your bills can be tricky. This guide includes an annotated bill and common questions about different parts of your energy statement.
If you want to join our smart export tariff outgoingOctopus and get paid for your home solar generation, it's best to get certified under the Microgeneration Certificaton Scheme. Here, Ian Rippin - CEO of MCS - explains more about the role his organisation has to play in bringing about a climate friendly future:
The Covid-19 crisis is so much more than a pandemic. It’s a massive economic shock to the system, and as a company at the heart of a critical industrial sector, Octopus Energy has been working unbelievably hard to handle the impact.
In this blog, our CEO Greg goes into detail about how we're working to support our team and our customers throughout these difficult times.
Here's a guide to the most important part of switching energy supplier – working out your handover meter readings.
Nobody wants to be left without power, heating or hot water, especially as the weather gets chillier.
Here's what to do and who to contact in a power cut – whether it's an emergency, you think there might be a gas leak, you've got no gas or electricity on prepayment, you think your power's been switched off, or your meter or boiler is faulty.
As homeowners and tenants, you might want to find out how much you could be paying for your gas and electricity bills.
The truth behind the Wheel of Fortune, straight from one of the very developers who built it.
Unless you have a connected smart meter or you've opted to pay in full every month upon receipt of a bill (in which case you'll get an automatic monthly bill monthly), we don't do monthly energy statements. Instead, just send us a meter reading and we'll send you a statement within 48 hours. This is unusual in the energy industry, but give us two minutes to explain...
From choosing a tariff to understanding your usage, we explain it all in this short guide.
At a recent Ofgem event, our CEO, Greg Jackson, spoke about the importance of competition and companies truly understanding their customers: "As a new supplier, we need to compete to win every single customer or we don't have a business."
Renewable energy does a great deal more than help prevent climate change. From health to the economy, there are many reasons why going green is the right choice for you and your communities.
Project Nexus is a huge upgrade to the gas network that should make switching faster and billing more accurate. There's going to be some downtime while the work goes on, so read on to find out how it might affect you.
We're proud signatories to the Energy Switch Guarantee, and hope that all suppliers sign up to this promise of faster, safer switching.
What happens to your opening reading when we get it? Why do we sometimes use a different reading to the one you submitted? We reveal the hidden adventures of one of the most important readings you give us.
For you, it should be fast, simple, and convenient. For us… well, we like doing the complex stuff so you don’t have to.
We're so used to energy being there when we want it, we often forget how it reaches us.
Hey I'm Constantine, welcome to Octopus Energy!
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