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Into the Octo-verse

Get the inside scoop on energy, technology, and all things Octopus.

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What drives wholesale energy prices?

The wholesale cost of energy is a big chunk of your bill – and to understand why it varies, it's helpful to know a bit about how the energy market works.

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We’re trying to make energy (and the world) better for everyone.

Positive action Octopus Energy has taken since its launch to make energy (and the world) fairer, greener, and more equitable.

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Arsenal are Electric!

Thanks to our long-term partnership with Arsenal, Gooners now have the opportunity to charge their electric vehicles (EVs) at Emirates Stadium during match days!

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Getting to know your business electricity meter

Whilst you're at work, your business's electricity meter is also putting in a shift. The job of an electricity meter is to track your energy usage so you can be correctly billed for what you actually use. Electricity meters can seem quite complicated, so here is a play-by-play of the different meters you might find at your business premise.

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Big Business: moving from a one to a three phase meter

If your business uses a lot of energy then you might need a three phase meter installed, allowing you to access a lot more power from the grid. We are increasingly getting requests for three phase meters, so here is everything you need to know about the installation process.

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Where does your money go?

Energy bills. They're a decent chunk of household expenses, yet many don't know where their money goes.

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Making things right

We’re proud to say the way we look after our customers has made us one of the UK’s top energy companies. But of course, we’re not perfect.Excellent customer service means being accountable and transparent: owning it when things go wrong, fixing our mistakes and making it up to people.

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Why we do recruitment a little differently

We've worked hard to make recruitment at Octopus really special, so that as we grow, we can keep finding brilliant people who want to work the same way we do. Here's how we go about finding new Operations team members.

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An update on the energy price cap, February 2021

We've heard from many customers today who are concerned about energy regulator Ofgem raising the Energy Price Cap by £96, and wondering what it means for their bills.

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Why we (very occasionally) block accounts on our social media channels

Our social media are crucial channels our customers use to talk to us. In order to keep them clear and safe for people to use, we very occasionally need to block accounts. Here's a bit of info about why that can happen.

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The Answer, my friend: now is the time to lean into wind

It would appear my email of Thursday was not well received in the Clark household.“If it wasn’t miserable enough being told that I have to spend the next month at home,” Mr Clark writes “now I have ‘Pete’ from Octopus Energy emailing me and asking if I would mind terribly turning off a few appliances between 4.30pm and 6.30pm.”I’m delighted to learn Mr Clark is a customer of Octopus Energy – thank you. The email in question was an invitation to take part in a smart energy trial we were running.This experiment offered everyday customers free electricity in return for halving their energy use during two specific hours.

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The perils of being a tech innovator, working with a tech innovator

We’re delighted to partner with Tesla to offer their customers the Tesla Energy Plan - and the chance to unlock cheaper greener energy through the power of their car, solar panels and batteries.However, last year we identified an issues with some very specific brand of meters installed by L+G. Here’s the detail of what we found, and what we’ve done, from Phil Steele, our Future Technologies Evangelist.

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