It would appear my email of Thursday was not well received in the Clark household.
“If it wasn’t miserable enough being told that I have to spend the next month at home,” Mr Clark writes “now I have ‘Pete’ from Octopus Energy emailing me and asking if I would mind terribly turning off a few appliances between 4.30pm and 6.30pm.”
I’m delighted to learn Mr Clark is a customer of Octopus Energy – thank you. The email in question was an invitation to take part in a smart energy trial we were running.
This experiment offered everyday customers free electricity in return for halving their energy use during two specific hours.
Pete Miller
Head of Customer Experience