Get a heat pump on Lloyds – installed by Octopus Energy
Lloyds and Octopus Energy have teamed up to help Lloyds mortgage customers cover the costs of getting heat pump installed at home.
**Plus, get £100 bill credit on your Octopus Energy account if you’re a Lloyds customer.*
Find out more
You'll need to apply via the Lloyds website, even if you've already got a heat pump quote with Octopus.
By continuing, you consent to Octopus Energy sharing your personal data with Lloyds Banking Group for the purposes of fulfilling the offer. You can view our Privacy Policy here.
And a heads up: you'll need to be eligible to receive the Government BUS grant to get this offer.
*Only available to customers who have not already received a low carbon tech referral reward.
How it works
Register your interest
Head to Lloyds and explore their Eco Home offers to see if you qualify.
Log in to the Lloyds' Eco Homes journey and follow the steps. You'll then be directed to a form to give us a few key details.
We’ll check these details and if all looks good, we'll send you a £0 quote for heat pump and everything you need for standard installation.
Home survey and design
We’ll pop over to take some measurements and check if your home is suitable for a heat pump, or if any extra work is needed. Then our experts will design your tailored heating system.
Expert installation
Once tweaks are finalised – installation is booked. You’ll have access to Octopus support 7 days a week, plus we can set up a maintenance plan and help you find the right tariff to make savings.
I was interested in future-proofing my house. I thought about what technology I’d be using in ten years' time, and I wanted to be one of the first rather than one of the last. If I had a friend asking, I'd say it's not as big a job as you think.James, Lloyds mortgage and Octopus heat pump customer
Who can apply?
To get this offer you'll need to be a Lloyds customer and:
Apply for and accept your mortgage illustration for a new Lloyds mortgage between 15 October 2025 and 26 November 2025. Or, if you already have a mortgage with Lloyds, accept an illustration to switch to a new deal within these dates
Open or already have a Club Lloyds bank account
Complete on your mortgage or deal switch
Be eligible for the Boiler Upgrade Scheme (BUS) grant (which we'll apply for and claim on your behalf)
Have the heat pump installed within 12 months of completing on your mortgage or deal switch relating to the property
Not be using this offer to replace an older existing heat pump installed at your place of residence with a new one
Your property must:
Be located in England
Have an up-to-date EPC rating of C or D registered on the Government’s EPC Register
Be suitable to have a heat pump installed!
Be sure to check out the full T&Cs.
What's included in your installation?
Your £0 quote includes everything you need for a standard installation, done by experts you can trust:
An air source heat pump: Octopus Cosy or Daikin, depending on what’s the best fit for your home
Installation & configuration by our expert team
A compatible hot water cylinder
Any radiators necessary for your system and design
Plumbing, pipework & electrical bits needed to meet the Octopus design standard
All delivery and labour required to complete the install
8-year product warranty with a Cosy heat pump, or 5-years for other brands
Free asbestos testing
5-year warranty on all other parts
5-year warranty on labour & workmanship
A dedicated team to support with everything, from quote to installation and beyond
There may be some additional work or tests required to make your home heat pump ready, such as planning permission in some cases, or groundworks for site preparation, which aren't included as part of the standard installation.
You will need to cover the costs for extra works if your installation is not a standard heat pump installation.
Following your survey, we'll be able to confirm precisely what work is necessary so that you can make an informed decision on whether you'd like to go ahead. See the FAQ below for more detail 👇
A one-stop heat pump shop
Smart tech, tariffs, expert installation and ongoing support - all from one trusted provider.
Technology you can trust
Heat pumps give reliable, consistent heating and hot water with easy-to-use controls and smart benefits.
Better for the planet
80% less carbon emissions than gas, without compromising on cost or comfort.
Heating that's better
Heat pumps use trusted technology that’s over 160 years old. Proven to be popular in even the coldest European climates, and suitable as a boiler replacement for most homes.
It works by generating energy from the air outside that can be used to heat your home. Providing reliable, sustainable heating and hot water with smart benefits.
By continuing, you consent to Octopus Energy sharing your personal data with Lloyds Banking Group for the purposes of fulfilling the offer. You can view our Privacy Policy here.
The whole process has been smooth
I've chosen to get heat pump,solar panels and battery from Octopus and I'm extremely happy I did that. The whole process has been very smooth, detailed and I've been professionally answered every single question I've had. Thank you Octopus, I highly recommend.
Radu-Teodor Baragan
2024-01-31
Excellent service and value for money
From beginning to end service was excellent. My old system was very non-standard. This was not a problem for the Octopus team, who did the installation in a week, exactly as I wanted it. Theirs was the cheapest of three quotes I obtained. So three cheers for their efforts.
Anonymous customer
2024-03-08
Exceptional Service - Highly recommended
The sales and support team at Octopus were fantastic. My enquiry into a heat pump was dealt with quickly and professionally. It is obvious that Octopus Energy have a well thought out process to help nervous customers with the transition to more modern tech.
Paul Pitman
2024-02-12
Why choose Octopus
Get peace of mind with installation from the UK’s most awarded energy supplier
High quality products at lower costs, installed by experts.
Everything in one place, including maintenance and money-saving electricity tariffs.
Octopus oversee everything from design and installation to aftercare support.
Why you should get a heat pump (according to our customers).
Save more with our heat pump tariff
Cosy heat pump customers on the Cosy Octopus tariff saved an average of £200 last year compared to using a gas boiler running at 85% efficiency on our standard variable tariff.
Simple smart heating at your fingertips
Control your heating with our simple app. It's just as easy, if not easier, than using your boiler.
After your installation, our friendly engineers will get you set up and show you the ropes. We'll always be on hand to help with any questions.
Accredited by:
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Frequently asked questions
Find more FAQs, and info on what to expect on our FAQs page.
A heat pump can provide home heating that’s more energy efficient, more consistently comfortable and far better for the planet than a boiler powered by fossil fuels. That’s a win-win for you and the environment.
Ensuring that your heat pump works effectively is our top priority, so you can keep monthly bills down whilst staying cosy. We’ll work with you to optimise your temperature settings for cost and comfort.
Whilst heat pumps can be fitted in most UK homes, we’re not able to install them in all properties just yet.
If you'd like to see a working heat pump in action before you buy, Nesta are giving you the opportunity to visit a heat pump in your local area. Just register your interest here. See FAQ for more.
To get the £100 bill credit, you'll need to be an Octopus Energy customer with a Lloyds mortgage, credit card, savings, loan current, insurance or investment account, and have not already received a similar low carbon tech referral reward.
We'll add £100 credit to your Octopus Energy account within 14 days of your heat pump installation provided the account is on supply and the first direct debit payment has been taken.
If you’re not an Octopus Energy customer, you’ll need to switch to Octopus for your home energy to get the £100 credit. Get a quote here.
You'll be eligible for the Offer if you are a Lloyds customer and:
You apply for and accept a mortgage illustration for a new Lloyds mortgage between 13 October 2025 and 24 November 2025. Or, if you already have a mortgage with Lloyds, accept an illustration to switch to a new deal within these dates
Open or already have a Club Lloyds bank account
Complete on your mortgage or deal switch
Be eligible for the Boiler Upgrade Scheme (BUS), which Octopus will apply for and claim on your behalf
Have the heat pump installed within 12 months of completing on your mortgage relating to the property
Be over the age of 18 and living in England
Be able to have a heat pump installed at your place of residence
Not be using this offer to replace an older existing heat pump installed at your place of residence with a new one
The property subject to the mortgage where the heat pump will be installed must:
Be in England;
Have an up to date EPC rating of C or D registered on the Government’s EPC Register
Currently have a fossil fuel heating system (such as a gas boiler) or an electric heating system without a heat pump*
Pass a property suitability check conducted by Octopus Energy
During any part of the process (from application to install), if it’s discovered that you are not able to have the heat pump installed, for whatever reason, you will not be eligible for the offer.
Head to Lloyds to check you’re eligible before you start any work.
To make sure you're eligible to get a fully-funded heat pump, you'll need to apply via the Lloyds website, even if you've already got a heat pump quote with Octopus.
This is really important so we can confirm all your details with Lloyds.
If everything looks good and Lloyds confirm your eligibility, we can refund your deposit and make sure your heat pump is paid for by Lloyds after the installation.
Confirming your eligibility with Lloyds can take up to two weeks, and we'll do our best to have a heat pump specialist reach out to you ASAP.
You can only apply for one heat pump offer from Lloyds Bank - either this heat pump installation offer or the Eco Home Rewards cashback offer.
If you apply to receive cashback for your heat pump installation, you will not qualify for this heat pump installation offer, and if you apply for this heat pump installation offer, you will not be eligible to receive cashback.
Yes, this reward is exclusive to customers who get their heat pump installed through Octopus Energy.
You'll need to qualify for the Government's Boiler Upgrade Scheme, and we'll claim it on your behalf.
To qualify for the BUS grant, you'll need to check off the following:
You own your home
You have an EPC from the past 10 years
You have enough space for your new system. Check out our sizing guide here
If your home is undergoing renovation, you'll need to wait until it's complete. In the meantime, here are some tips to help you on your way
The good news is that we take care of it all for you!
When you get a heat pump quotes with us, we’ll apply the £7,500 grant to your quote. We’ll make sure your home is suitable for a heat pump and meets all of the criteria for the Boiler Upgrade Scheme.
To find out more about the Boiler Upgrade Scheme check out this page.
When you apply for a heat pump from Lloyds, we'll ask for a few details. We'll use the info you give, as well as your home's energy performance certificate (EPC) from the national database, to calculate the price of your heat pump. But you won't receive a quote - we'll send it to Lloyds instead, who'll pay for the heat pump on your behalf!
Your installation package includes:
Installation & configuration by our expert team
A compatible hot water cylinder
Any necessary radiators
Plumbing & electrical bits needed to fit your new heating system
All delivery and labour required to complete the install
8-year product warranty with a Cosy 6 heat pump, or 5-years for other brands.
£7,500 Boiler Upgrade Scheme grant (we apply for this grant on your behalf)
Free asbestos testing
5-year warranty on all other parts
5-year warranty on labour & workmanship
A dedicated team to support with everything, from quote to installation and beyond
All work is completed to our design standard. If your home requires any extra work, this may come at an additional cost.
Nope!
During your survey, we will check whether any other work is required to get your home heat-pump-ready. If it's found during your survey that extra work is required to get your house heat pump-ready, you will need to pay for this extra work - Lloyds will only will only cover the costs of a standard installation.
Additional works may include:
Groundworks or site preparation. Any work required to prepare the areas where the heat pump and/or cylinder will go.
Asbestos removal. If necessary, asbestos testing is included in your quote. But if we find asbestos, we are unable to remove it for you, so we will put you in touch with someone who can. Then a clean air test will be required before we proceed.
Planning permission. Around 40% of customers need planning permission. These costs can vary depending on where you live, but the application fee is typically £250 - £330.
Scaffolding. About 30% of homes require scaffolding in order to do the installation safely. This can cost between £800 - £1,000, depending on your home.
Structural surveys or loft upgrades. If the cylinder is to be installed in a loft, we will require a structural survey before we proceed.
Fuse or service upgrades. Your local Distribution Network Operator may recommend that upgrades are completed before installation.
Installation upgrades. If you would like extra bits beyond our standard design, like a water cylinder upgrade, or a solar diverter, this will cost more. Extra radiators will also cost more and we only install Octopus-supplied hardware.
We're not able to install in properties without existing plumbing, or if the plumbing needs to be fully replaced or re-piped to be heat pump ready. If this sounds like you, please email us at heat@octopus.energy and we can refer you to one of our Octopus Trusted Partners.
If you want extra bits (for example, extra radiators, a water cylinder upgrade, or solar diverter), you'll also need to cover the costs for these.
Making home improvements is really exciting, and a heat pump could be the icing on the cake! If you’re planning to make structural changes (like knocking down a wall or adding an extension), you will need to wait for the renovation to be complete before we can begin designing your heat pump.
This is because big changes will alter the overall heat loss and thermal performance of your property. We tailor your heat pump design specifically to your home, so if the layout changes, the needs of your heat pump will too. This means your heat pump may end up being too small or less efficient, and cost you more money in the long run. Your heat pump may also no longer meet MCS requirements, which is needed for the government grant.
However, there are some things you can factor into your renovation plans now to get your home heat pump ready:
Underfloor heating/ radiators - underfloor heating is the perfect partner for heat pumps or larger, higher output radiators to accommodate the lower flow temp. Just let your contractor know you're planning to match it with a heat pump and they'll find the right emitters for you.
Pipework - you'll need a minimum pipe size of 15mm for a conventional heat pump. If you have smaller pipes, they can still work well but you may need a more bespoke system.
Space - think about where you'll be placing your heat pump (outside) and water cylinder (inside) - the closer together, the better!
Insulation - renovation can be a prime time to add more insulation to your property, which will make your heating more efficient (whatever system you have)
Please get back in touch once your renovation is structurally complete and we'll be happy to give you a heat pump quote.
Our heat pumps start at £4,300 for a standard install (including the BUS grant).
For larger or more complex homes, the costs will be higher, but even with this in mind, almost all our quotes are lower than the national average of £5,565.
For more information on how we calculate our prices and what's included, check out our blog on how much does a heat pump cost?
You don't need to have your energy supplied by Octopus Energy to claim the heat pump offer through Lloyds. You just need to be a Lloyds customer with an eligible mortgage and Club Lloyds personal current account (plus meet the other eligibility criteria).
If you're not a Lloyds customer or can't take up this heat pump offer, you can still get a survey and installation with us even if you’re not an Octopus Energy customer!
You can see if your property already has a valid EPC on the UK Government website.
If you need to get a new energy certificate, you'll need to arrange a property assessment, which you can also do on the UK Government website.
Contact us
Call us: 0808 196 6842
Email: heat@octopus.energy
(Our phone lines are open 9am - 5pm Monday to Thursday, and 9am - 4pm Friday.)
For the fastest response, fill out this form to raise any issues. Alternatively, you can email us at heat@octopus.energy or call 0808 196 6842.
Check out our full complaints procedure here.
Looking for more info on heat pumps?
Your heat pump questions, answered
The Heat Pump Hub
How much can you save with a heat pump?
Cosy heat pump customers on the Cosy Octopus tariff saved an average of £224 last year compared to using a gas boiler running at 85% efficiency on our standard variable tariff
This figure is based on the actual energy consumption of all Cosy heat pump customers on a Cosy Octopus tariff between 1 July 2025 and 1 July 2026, using tariff rates at the time.
We compared this to the cost of producing the same amount of heat with a gas boiler operating at 85% efficiency, priced using our Flexible Octopus (standard variable) tariff at the same time.
Savings from gas standing charges were included only for customers who had fully removed their gas supply (less than 3% of customers). Actual savings vary depending on system design, tariff choice, home insulation, and energy use.
Our typical heat pump price is £4,459, which is lower than the national average of £5,600
This is the median post-survey price from all of our heat pump quotes after the £7,500 Boiler Upgrade Scheme has been applied, between 01/09/2025 and 28/02/2026. The national average is taken from the Boiler Upgrade Scheme statistics: April 2026 – median cost of installation Q4 2025.
Cut carbon emissions by 82% with a heat pump
This is the typical reduction in heating carbon emissions using an electric powered heat pump compared to a gas boiler.
The carbon breakdown
Gas CO2 (tonnes per year) - 2.42
Electricity CO2 (tonnes per year) - 0.43
Carbon saving (tonnes per year) - 1.99
Data sources and assumptions
Gas Energy Usage (kWh) 11500 (Ofgem medium use gas usage (Jun 2026))
Heat Pump Efficiency 312% (typical seasonal coefficient of performance from a fleet of Octopus high temperature heat pumps)
Gas Boiler Efficiency 85% (The typical gas boiler efficiency from a BEIS study)
Gas fuel emissions of (gCO2/kWh) 210 (SAP 10.2)
Electricity fuel emissions of (gCO2/kWh) 136 (SAP 10.2)
Based on these sources, heat pumps typically produce lower operational emissions when heating the home than gas boilers.
For more information, explore our Octopus Cosy heat pump fleet performance dashboard.
We're the largest heat pump installer on the Boiler Upgrade Scheme
Based on Octopus benchmarking against Ofgem reports from 2024, and we've continued to grow since.
Our customers love their heat pumps!
- 93% of people say it's the same or more comfortable than their previous boiler
- 87% say it costs the same to run or less
- 83% say it's the same noise or less than the previous boiler
- 90% say it's just as easy or easier to maintain
We survey all our heat pump customers 3 months post-installation to see how they find their heat pump compared to their previous gas boiler. Survey results are taken from a sample of 2,837 customers:
Comfort: 93% of people say it is the same or more comfortable than their previous boiler.
Running Costs: 87% say it costs the same to run or less.
Noise: 83% say it is the same noise or less than the previous boiler.
Maintenance: 90% say it is just as easy or easier to maintain.
A heat pump is around 4x more efficient than a gas boiler
Heat pumps don't generate heat by burning fuel. Instead, they transfer existing heat into your home. This means they can deliver multiple units of heat for each unit of electricity used.
Based on performance data from a fleet of installed Octopus Cosy heat pumps, typical real-world seasonal performance (SPF or SCOP) is around 3.6. This means around 3–4 kWh of heat is delivered for every 1 kWh of electricity used (an effective efficiency of 300–400%). By comparison, typical UK domestic gas boilers operate at around 85% efficiency, delivering approximately 0.85 kWh of heat per 1 kWh of gas used. On this basis, a heat pump can be around 4× more efficient than a typical gas boiler.
All our heat pumps are independently tested by the Building Research Establishment (BRE), with SCOP values published on the Microgeneration Certification Scheme (MCS) product database. Actual efficiency will vary depending on the property, system design, and usage. For more information, explore our Octopus Cosy heat pump fleet performance dashboard.
The UK's most awarded energy supplier
We've won more awards for customer service than anyone else.
Heat pumps give reliable, consistent heating and hot water
The heat pump user survey report by Nesta from May 2023 summarises that "users are highly satisfied with their heat pumps". It states: "People living in England, Scotland and Wales who own their home and use a heat pump to heat it are satisfied that heat pumps are safe, reliable, quiet heat sources that are effective for space heating and producing hot water." Find the full report here.
The Cosy heat pump is quiet
Heat pump sound power levels are verified by an independent, third-party laboratory as part of the testing process for inclusion on the MCS product database. The laboratory verifies the sound power on the A-weighted decibel curve, as A-weighting closely aligns to how humans perceive "loudness".
All heat pumps are measured using EN14511 standards to ensure uniformity across manufacturers and models. Our Cosy 6 heat pump has a verified sound power level lower than many other heat pumps of the same capacity.
Heat pump heating makes the air healthier in your home
Homes with a heat pump emit far less harmful nitrous oxide (NOx) emissions than those with gas boilers and cookers, significantly reducing asthma and other respiratory illnesses. According to the Sustainable Markets Initiative Cleantech Homes report.
A heat pump can add thousands to your property value
Analysis by the Department of Land Economy at the University of Cambridge suggests a 16% value uplift for new-build homes with enough solar and battery storage to eliminate energy bills. A further study of over five million existing properties indicates a 2-3% value increase for existing homes with solar panels or heat pumps (versus like-for-like gas-heated homes), according to the Sustainable Markets Initiative: Cleantech Homes report, 2024.
As of April 2025, the average house price in the UK is £265,497 according to the Land Registry. Therefore, a 2-3% value increase for an average house priced at £265,497 would be between £5,310 and £7,965.
Heat pumps typically last longer than gas boilers
The expected lifespan of a typical gas boiler is 10–15 years. A heat pump typically has a lifespan of 15–20 years, with UK government research indicating an average of around 20 years. Manufacturer Daikin reports similar ranges. Actual lifespan depends on factors such as installation quality, maintenance, usage patterns, and operating conditions.