Skip to main content
Home
Constantine the Octopus
Support

Welcome to our Heat Pump Service Plans page.

We'd love to know what you think:

Our heat pump service plans

When it comes to heating your home, peace of mind is important. That's why we've put together some fantastic optional service plans to go along with your Octopus installed heat pump.

Our plans

Warranty only: £0

A 8-year warranty for Cosy or Grant Aerona heat pumps or an 5-year warranty for a Daikin heat pump, plus a 2-year warranty for the hot water tank and radiators installed by us.

Basic: £9 / month

Includes an annual service plus a 8-year warranty for Cosy or Grant Aerona heat pumps or a 5-year warranty for a Daikin heat pump, a hot water tank and radiators installed by us.

Standard warranty

£0 a month – free with your Octopus heat pump install

8 years for Cosy or Grant Aerona heat pumps / 5 years for a Daikin heat pump.

✅ 2-year warranty for other products we installed (like your hot water cylinder and radiators)

✅ Access to our freephone helpline, open 8:00 - 20:00 Monday to Saturday, 10:00 - 18:00 Sunday

✅ No call-out fees for repairs covered under warranty

You still need to arrange and pay for an annual service to validate your warranty but it doesn’t need to be through us – you can use any approved Daikin installer.

More details about our standard warranty

What’s covered

  • 8 years for Cosy or Grant Aerona installations / 5 years for Daikin installations (workmanship) & heat pump hardware

  • 2-year warranty for other products we installed (hot water tank and radiators if required)

  • No call-out fees for repairs covered under warranty - if not, we charge our standard fee of £150 and the work will be quoted

What’s not covered

  • Any repairs/replacements for products not covered under warranty:

    • Pipework; Connections; Electrics; Third party controls (other than the ones we installed with the heat pump)

    • Any other equipment (such as cages, brackets, external filters, heat meters, electric meters, external hoses, third party valves) connected to your heat pump

    • Any other equipment installed by a third party post commissioning

  • Any damages or associated costs caused by:

    • Lack of regular maintenance or neglect;

    • Accidental damage, malicious damage, misuse, any alteration or tampering with a product

    • Maintenance servicing by any third party

    • Failure to use for normal domestic purposes

    • Lack of power or water, water contamination or scale formation or air pollution

Basic plan

£9 per month (£108 per year)

Debited monthly. Includes VAT.

✅ Annual full system service to validate your manufacturer warranty

8 years for Cosy or Grant Aerona heat pumps / 5 years for a Daikin heat pump

✅ Access to our free phone helpline, open 8:00 - 20:00 Monday to Saturday, 10:00 - 18:00 Sundays

✅ Same-day engineer callback when you call us before noon (if needed)

✅ Site visit guaranteed within 24 hours of your call (if needed)

✅ No call-out fees for repairs covered under warranty

Full details about our Basic plan

What’s covered

  • 8 years for Cosy or Grant Aerona installations / 5 years for Daikin installations (workmanship) and all new products installed by us (including heat pump, heating controls, hot water cylinder and radiators if required)

  • To receive the full warranty on all products you need to have been paying the basic plan, uninterrupted, for the duration

  • No call out fees if the issue is found to be covered under warranty - if not, our standard fee of £150 and the work will be quoted

  • Same-day callback and site visit within 24 hours if needed to restore heat or hot water to your home

  • Callback within 24 hours for non-urgent service & care issues where your home heat and hot water are functioning

What’s not covered

  • Any repairs/ replacements for products not covered under warranty:

    • Pipework; Connections; Electrics; Third party controls (other than the ones we installed with the heat pump)

    • Any other equipment (such as cages, brackets, external filters, heat meters, electric meters, external hoses, third party valves) connected to your heat pump

    • Any other equipment installed by a third party post commissioning

  • Any damages or associated costs caused by:

    • lack of regular maintenance or neglect;

    • accidental damage, malicious damage, misuse, any alteration or tampering with a Product

    • maintenance servicing by any third party

    • failure to use for normal domestic purposes

    • lack of power or water, water contamination or scale formation or air pollution

Accredited by:

View the full terms and conditions here

Frequently asked questions

Just like with a car, or even a gas boiler, you need an annual service for your warranty to be valid. If you don't get in serviced annually you won't be able to claim on your warranty.

You can get your service from any Daikin approved installer but you're likely to get more cover at a lower price with Octopus.

Basic plans are 12 months with an auto renew. We will email you 1 month before renewal to let you know in time for you to cancel if you wish.

If you cancel before get your annual service, you won't be charged for cancelling. If you do get your heat pump serviced, you'll be charged for the rest of your 12 month term.

Yes, the basic plan prices include VAT.

These plans are just for Octopus heat pumps, but you don't need to buy your energy from us!

Yes, you need to've signed up for your service plan within 60 days of your heat pump being commissioned.

In the unlikely event that the repairs are not covered, you'll need to pay for the cost of repairs, plus our standard call-out fee (£150).

You'll pay for your service plan via a monthly Direct Debit payment fixed for 12 months (your plan auto-renews, but we'll give you plenty of notice when the end of your 12 month term's coming up so you can cancel if you'd like to). Your first payment will be taken 30 days after you sign up.